It could be the sender’s address is not filled correctly, can you review the log file to confirm what is being passed to DHL? You can find it in “WooCommerce -> Status -> Logs” and select the log file that starts with “DHL” – https://www.awesomescreenshot.com/image/3806443/b80984da29d820059129d3afdc09d616.
Thread Starter
mahevo
(@mahevo)
Hi Shadi,
thanks a lot for your fast reply. I checked the log, this is the content:
12-09-2020 @ 13:00:21 – “createShipmentOrder” called with: Array
(
[Version] => Array
(
[majorRelease] => 3
[minorRelease] => 1
)
[ShipmentOrder] => Array
(
[sequenceNumber] => XXX
[Shipment] => Array
(
[ShipmentDetails] => Array
(
[product] => V01PAK
[accountNumber] => XXXXXXXXX
[shipmentDate] => 2020-12-09
[ShipmentItem] => Array
(
[weightInKG] => 0.72
)
[customerReference] => XXX
[returnShipmentReference] => XXX
)
[Shipper] => Array
(
[Name] => Array
(
[name1] => XXXXXX
[name2] => XXXXXX
)
[Address] => Array
(
[streetName] => XXX
[streetNumber] => XXX
[zip] => XXX
[city] => XXX
[Origin] => Array
(
[countryISOCode] => DE
[state] => Deutschland
)
)
[Communication] => Array
(
[phone] => XXXXXX
[email] => XXXXXX
)
)
[Receiver] => Array
(
[name1] => XXXXXX
[Communication] => Array
(
[email] => XXXXXX
)
[Packstation] => Array
(
[zip] => XXXXXX
[city] => XXXXXX
[Origin] => Array
(
[countryISOCode] => DE
)
[postNumber] => XXXXXX
[packstationNumber] => XXXXXX
)
[Postfiliale] => Array
(
[postNumber] =>
)
[Address] => Array
(
[zip] =>
)
)
)
)
[labelResponseType] => B64
[labelFormat] => 910-300-700
)
12-09-2020 @ 13:00:21 – Response Error: SOAP-ERROR: Encoding: object has no ‘streetName’ property
Is there any problem?
Thank you for your help!
Kind regards
Manuel
Thread Starter
mahevo
(@mahevo)
Hey Shadi,
may I ask about an update, please? Thank you in advance.
Kind regards
Manuel
Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.
This issue has been fixed in v2.4.2.
