Package block not listing any packages in the settings dropdown

  • bhkh

    (@bhkh)


    3 years, 6 months ago

    When I add a new package block, in the settings on the right, in the “Select a package” dropdown, there are no packages listed for me to select. The only item in the drop down is an item called “Select a package”.

    On existing pages with the package block, the block functions properly on the front end. However when I open one of the old pages to edit, the block has the same problem as a newly added package block.

    The Packages (plural) block works correctly.

    Obviously the Package block worked previously just fine.

    I am using Download Manager Version 3.1.10, Gutenberg Blocks by WordPress Download Manager version 2.0.4, and I am using WP Version 5.5.1.

    Using the Troubleshooting plugin I have disabled all other plugins and can confirm that the problem still exists.

    Any help would be most appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    3 years, 6 months ago

    Please start typing, a few letters, it will search and show the downloads you created.

    Thread Starter bhkh

    (@bhkh)

    3 years, 6 months ago

    No, that doesn’t work either. I tried even copy pasting from my dashboard of downloads and no matter what I do it comes up with “no options.”

    By the way, “Select Package” is not really the correct label when you have to search for a package.

    What should I try next?

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    3 years, 6 months ago

    Please check the following video:

    Is it not working like this for you?

    In that case, you may try deactivating other plugins temporarily, to find out if any other plugin causing any conflict.

    Thread Starter bhkh

    (@bhkh)

    3 years, 6 months ago

    I am doing the actions in the video, however no list of files drops down.

    As I said in my initial post, I disabled all other plugins and it still does not work.

    I know that the DM plugin works in general because the shortcodes work, etc.

    What should I try next?

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    3 years, 6 months ago

    Please post in our forum here https://www.wpdownloadmanager.com/support/forum/download-manager-free/, we need to check it in detail.

    Thread Starter bhkh

    (@bhkh)

    3 years, 4 months ago

    @shafayat-alam,

    I just realized that any new download packages I add will indeed show up in the dropdown menu as you say. But old ones will not.

    Is there a way to rebuild the database somehow?

    Thanks!

    photoMaldives

    (@photomaldives)

    3 years, 2 months ago

    I guess not … 🙁

Viewing 7 replies - 1 through 7 (of 7 total)
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