Title: Overview disappear Last modified: August 22, 2016 --- # Overview disappear * Resolved [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/) * Today after the last update of your plugin can not I send email and especially disappeared screen overview * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/overview-disappear/page/2/?output_format=md) [→](https://wordpress.org/support/topic/overview-disappear/page/2/?output_format=md) * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834367) * Please click the following link for instructions on what info to provide support. [http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/) * Could you provide a screenshot or 2. You haven’t provided enough information for me to be able to help. * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834370) * I wrote here because I read that only PRO users can use the support. * However, I found everything after updating the plugin, the control panel has become slow, disappeared Overview screen and does not send the email, do not put either in queue. * See screenshot: [http://i.imgur.com/3x7RYil.png](http://i.imgur.com/3x7RYil.png) [http://i.imgur.com/hdYZFou.png](http://i.imgur.com/hdYZFou.png) * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834371) * Looks like either a caching issue or some files were not all installed. Do you run any caching plugins? The help info I requested would be useful if it loads. * You could also try deactivating and reactivating the plugin. * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834373) * No not use plugin for caching. If I try to disable and enable the plugin, I lose settings and subscriptions? * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834374) * You won’t lose anything. It’s stored in the database. You could even delete the plugin and reinstall and not lose anything. * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834375) * If deactivated the admin panel is fast, but when active plugin all is slow and plugin not work. * I try to reinstall again? I want back to previous version… * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834376) * HI vscorp, * I am reviewing changes made in the last we updates to see what could be causing your problem. Give me a little bit and i will see what i can do to resolve this. * Josh * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834378) * Ok, I’ll wait your changes, do not intend to change plugin because it is the best free newsletter plugin that I found. * But you do not keep copies for dowgrade? * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834379) * You can find old versions here: [https://github.com/brewlabs/sendpress/releases](https://github.com/brewlabs/sendpress/releases) or [https://wordpress.org/plugins/sendpress/developers/](https://wordpress.org/plugins/sendpress/developers/) * Look for a new version shortly. * Best, Josh * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834449) * Hi vscorp, * Let me know if you have any more issues. I think the latest release should fix your problems. * Best, Josh * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834450) * No on the contrary, finally destroyed, now in addition there is a new problem, when I click to preview the email opens a nonexistent page of the blog. I tried everything even uninstall but nothing change. Only changing is speed of admin panel, now is ok. * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834478) * I have deleted 1 of my list of subscribers and now all is come back, why??? * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834484) * Hi vscorp, * Strange that the list delete fixed it. Was it a big list? also if you are getting a 404 on emails or previews please try this. * [https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/](https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/) * Do you have access to the error logs? * Josh * Thread Starter [vscorp](https://wordpress.org/support/users/vscorp/) * (@vscorp) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834486) * No 404 errors only elements disapears like on screenshots, this list have 900k subscribers, other list have 30k or 50k * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 5 months ago](https://wordpress.org/support/topic/overview-disappear/#post-5834487) * Thanks for the update. I will run some tests in our environment and see if i can figure out what is going on. With a list that size my guess is something is timing out when making a query to the database. * Josh Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/overview-disappear/page/2/?output_format=md) [→](https://wordpress.org/support/topic/overview-disappear/page/2/?output_format=md) The topic ‘Overview disappear’ is closed to new replies. * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185) * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sendpress/) * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/) * 17 replies * 3 participants * Last reply from: [Josh Lyford](https://wordpress.org/support/users/joshl/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/overview-disappear/page/2/#post-5834641) * Status: resolved