Overriding star ratings on linked products (upsells and cross-sells)

  • Resolved albertoinbox

    (@albertoinbox)


    1 year, 10 months ago

    The products star ratings are being overridden on the single product page’s linked products, in both upsell and cross-sell products. All the linked products show a five star rating instead of their true star rating. In reality, some have five stars but some have less and some have none, but they ALL show a five star rating.

    These are their true star ratings:

    This is what is shown with the plugin enabled:

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • angelagrey

    (@angelagrey)

    1 year, 9 months ago

    Hi,

    Thank you for reaching out to us.

    Typically, we see issues like this are caused by conflict. I noticed you’re using our plugin: https://nimb.ws/yoZ382w

    But at the same time, seems there’s another one for the similar feature: https://nimb.ws/yMDnGpR

    I think it’s a conflict, could you please run a conflict check? Sometimes, other plugins or themes can cause conflicts that affect certain features. To do this, you can temporarily deactivate all other plugins except WooCommerce and Photo Reviews for WooCommerce

    Then switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. If the problem goes away, you can reactivate your plugins and theme one by one to identify the source of the conflict.

    Best regards.

    Thread Starter albertoinbox

    (@albertoinbox)

    1 year, 9 months ago

    Hi, and thank you for getting back to me!

    It seems there’s a conflict with another plugin, which I’m currently investigating. I’ll update you as soon as I have more information. (I tested WPForms Lite, the plugin mentioned in your screenshot, but it doesn’t appear to be the cause.)

    While deactivating all plugins except WooCommerce and Photo Reviews for WooCommerce did remove the five-star rating for products regardless if they have any rating, a product I intentionally rated one star for testing still shows as five stars, as shown below.

    This means that even if we identify and deactivate the plugin causing all products to show a five-star review, the correct ratings still wouldn’t display in the up-sell and cross-sell sections for those with ratings lower than five stars.

    Thank you for your help.

    Correct product rating on the product page, for reference:

    Woocommerce active only: Making sure the correct product ratings are shown on cross-sell section

    Woocommerce + PRFW active only: Products without rating are now correct but reference product shows a wrong five star rating.

    angelagrey

    (@angelagrey)

    1 year, 9 months ago

    Thank you for the quick reply and your effort. Sometimes it could also be the theme which interferes. Have you tried the default theme yet?

    Thread Starter albertoinbox

    (@albertoinbox)

    1 year, 9 months ago

    You’re right, I tried with the default 2024 theme and it worked (woocommerce + PRFW), all product show the correct star rating:

    This puts me in a difficult position, having to choose between my theme and your plugin. Unfortunately, switching themes isn’t an option for me right now.

    Thank you for all your hard work and support!

    angelagrey

    (@angelagrey)

    1 year, 9 months ago

    Thank you for the update and for understanding the situation. I completely understand the challenge. If there’s anything else we can help with or if you need further assistance, please feel free to reach out. We’re here to support you!

    Thanks again for your kind words!

Viewing 5 replies - 1 through 5 (of 5 total)

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