Support » Plugin: WooCommerce » Overriding email-customer-details.php not working

  • Hi,

    after lots of spent time figuring why it would not work, I have noticed that for some reason the template overriding of email-customer-details.php (in woocommerce/templates/emails/) is not working, the file is not found/recognized..

    Other files in the same overridden folder are working fine, like email-footer.php for instance. So the path is correct (my-theme/woocommerce/emails/..), and it can not be caused by using a child theme (of Astra theme).

    What could be causing this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rynald0s.a11n


    Automattic Happiness Engineer

    Hi @tezalsec!

    This template can be overridden by copying it to yourtheme/woocommerce/emails/email-customer-details.php, as with any other template file there.

    It also doesn’t make sense why templates within the same folder would work, just not this one.

    It could be a conflict of some sorts, but I am not convinced.

    Could you please paste your status report back here so we can take a quick look at that? You’ll find it under “WooCommerce > Status” page.


    Thread Starter tezalsec



    I checked the status report and don’t really want to paste everything in it here.

    I did see the override section, and that said this:


    So indeed email-customer-details.php is here too.

    Thread Starter tezalsec


    Hi, any follow-up? Thanks 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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