Support » Plugin: Simple Membership » Override Sync as Admins

  • Resolved imemine

    (@imemine)


    Hello,

    We have some users who use a certain payment method to signup, but afterwards they disable the payment, and after a few days they return back but with a new payment method.

    So sync in this case won’t work, so we try to manually Activate their account.

    But after some time, the sync deactivates their account again.

    So, my question is, how can I forcefully deactivate sync for certain users?

    We have tried changing the ‘begin from’ date for monthly. It doesn’t work everytime.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, what “Access Duration” value are you currently using for the membership level?

    Also, make sure that you are updating the “Access Start Date” value of the member when you are manually editing a member record and changing their account status. If you don’t update the start date value then it will calculate the expiry from the old date and expiry the account again if the expiry condition has met.

    Regards

    Hello,

    1) Expire 30 After Days (Access expires after given number of days)

    2) “Access Start Date”, yes, we update them to current date.

    Thank you

    Plugin Support mbrsolution

    (@mbrsolution)

    Okay, just to confirm please check the following documentation.

    Thank you

    Thank you.

    Will mark this closed for now. If we face this issue again, will contact you.

    Thanks again.

    Plugin Support mbrsolution

    (@mbrsolution)

    You are most welcome.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Override Sync as Admins’ is closed to new replies.