Overnight, hundreds of orders placed automatically, “The card was declined”

  • Resolved oldcode

    (@coconutcoder)


    1 year, 7 months ago

    WooCommerce->Orders

    The business owner alerted me that hundreds of payments failed overnight. The note was “card was declined”.

    The orders were for a $10 item, “International shipping for chart”

    These all happened shortly after midnight last night. The customers did not place those orders, they were somehow placed automatically.

    I have no idea where to go to get to the bottom of this event, so I’m starting out here.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    1 year, 7 months ago

    Hi @coconutcoder

    hundreds of orders placed automatically

    hundreds of payments failed overnight

    The customers did not place those orders, they were somehow placed automatically

    From what you say it seems that bots targeted the checkout page, and that is why there are so many failed order notifications.

    Our recommendation is to install a captcha service on the checkout and login page. Something like reCaptcha for WooCommerce is a good option. This Recaptcha service protects your store from automated attacks and spam bots.

    Let us know if you still face issues after adding a reCaptcha check on your site.

    Thread Starter oldcode

    (@coconutcoder)

    1 year, 7 months ago

    After further research, it looks like we were the target of a “card testing” scam or fraud, where someone tried making purchases of a $10 item using what are probably stolen credit cards, but real names and addresses and phone numbers were somehow used, because our users table has about 500 new accounts. Those people don’t even know it was done to them.

    I w2ill be going through the recommendations, including CAPCHA on checkout.

    Thread Starter oldcode

    (@coconutcoder)

    1 year, 7 months ago

    Thank you Margaret! I think you are right.

    Margaret S. woo-hc

    (@margaretwporg)

    1 year, 7 months ago

    Hi @coconutcoder

    You’re welcome! Do let us know if you need further help.

    I w2ill be going through the recommendations, including CAPCHA on checkout

    This is highly recommended in the given scenario.

    If you have a few minutes, we’d love if you could leave us a review:
    https://wordpress.org/support/plugin/woocommerce/reviews/

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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