Support » Plugin: Wordfence Security - Firewall & Malware Scan » Outstanding tech and customer support

  • In this day when tech and customer support engineers don’t seem to read trouble tickets and respond (if at all) with incomplete, confusing, texts, what a delight to encounter the tech support at WordFence. I’m a new user of the service. My first trouble ticket elicited a full and complete statement of the problem and its solution, directed me to the appropriate WordFence explanation (which was remarkably clear), and offered additional help if needed. Follow-up emails from me, which expanded the topic, were met with the same fully complete, clear response. What a pleasure to deal with a company with this level of customer-focused support. They should clone these folks.

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  • I’m afraid that’s not always the case. I still have an unresolved issue – one of their support people responded to the initial problem I raised, we corresponded a few times with possible solutions and then … no further response despite 2 or 3 reminders from me that the problem was still unsolved.

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