Exhausted with customer support!

  • adamvadam

    (@adamvadam)


    8 months, 3 weeks ago

    We’ve been using this plugin on a large WooCommerce store with high daily order volume and unfortunately the support experience has been extremely disappointing.

    The plugin itself has useful functionality and we built major promotional systems around it, but getting any meaningful customer service or technical assistance has been nearly impossible. Multiple support attempts have either gone unanswered, delayed heavily, or resulted in very limited actual troubleshooting help.

    For stores running serious promotions and relying on stable free gift functionality, support matters just as much as the plugin itself. When issues affect checkout, cart behavior, or customer experience, waiting days/weeks without proper communication is frustrating and risky for business operations.

    At this point we are actively considering replacing the plugin entirely, not because the idea behind it is bad, but because reliable support simply does not seem to exist when it’s actually needed.

    We genuinely hope the team improves communication and customer support because the plugin has potential, but right now the after-purchase experience has been very disappointing.

    • This topic was modified 3 months, 1 week ago by adamvadam. Reason: customer service has declined
Viewing 1 replies (of 1 total)
  • Plugin Author ithemelandco

    (@ithemelandco)

    3 months, 1 week ago

    Dear @adamvadam ,

    Thank you for your honest feedback, and I’m truly sorry to hear about your disappointing experience with our support team.

    First of all, I want to apologize on behalf of the team. We take full responsibility for the delays and lack of proper communication you’ve faced. Running a high-volume WooCommerce store is challenging enough, and we should have been there for you quickly and effectively — especially when issues affect checkout and cart behavior.

    That said, we would really like to help you resolve the issues you’re experiencing right now. contact us directly at [info@ithemelandco.com], We will prioritize your case personally and assign a senior developer to assist you as fast as possible.

    We are actively working on improving our support response times and troubleshooting processes. Feedback like yours helps us understand where we are failing and how to do better.

    I sincerely hope you give us a chance to fix the situation. Please reach out, and we will do our utmost to make things right.

    Best regards,

Viewing 1 replies (of 1 total)

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