Support » Plugin: WooCommerce Deutsche Post Internetmarke » Output format issue

Output format issue

  • altercat

    (@altercat)


    1 month ago

    Hello

    managed to connect and start using the plugin. I have an issue when creating the labels though, as the label PDF is too tiny. When using the bulk option, I have the possibility of selecting “Harmonized labels” and the preview shows the desired format, however the plugin then complains that “CN22 customs declarations are unavailable when using the DP Shop”, which is strange because it’s a EU shipment anyway, so it shouldn’t be expecting a customs declaration.

    Can you give a hand?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Drazen Bebic

    (@drazenbebic)

    1 month ago

    Hello @altercat

    thank you for your message and for using our plugin.

    In our current version of the plugin we have this limitation of the DP Shop you are speaking of. We plan to remove this in one of our future updates.

    As for the page format: Do you mean the harmonized label size or the domestic label? Because domestic labels are generated by a different API than the harmonized labels.

    altercat

    (@altercat)

    1 month ago

    So you can’t generate CN22 custom forms as part of a harmonized label with this plugin?

    About the page format, it’s regarding Warenpost International. When generating the labels through the regular Deutsche Post / Warenpost website, it looks as expected (A6 size approx). With your plugin, I get a tiny label that has nothing to do with what I’m used to

    Plugin Support Drazen Bebic

    (@drazenbebic)

    1 month ago

    @altercat

    So you can’t generate CN22 custom forms as part of a harmonized label with this plugin?

    You can, but only from within an order. When you open a WooCommerce order in the Dashboard, you will see the “Internetmarke” Box. From there you can create CN22 Harmonized Labels.

    About the page format, it’s regarding Warenpost International. When generating the labels through the regular Deutsche Post / Warenpost website, it looks as expected (A6 size approx). With your plugin, I get a tiny label that has nothing to do with what I’m used to

    Could you send us an example to support@stina-global.com? Also make sure that you have configured the proper page format inside the plugin settings.

    altercat

    (@altercat)

    1 month ago

    I’ll send you a detailed description + images to your email address this evening.
    The page format settings are limited (is it possible to add a custom one?), the format I use is not there, but I get the wrong output even when selecting the closest similar size or A4 which works great when ordering over the web.

Viewing 4 replies - 1 through 4 (of 4 total)
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