• Resolved weazel91

    (@weazel91)


    Hi,

    I’d like for someone to investigate this issue as posted here:
    https://wordpress.org/support/topic/wpforms-emails-completely-messed-up-in-outlook-rackspace-webmail/

    I have some screenshots of responses from WPForms using outlook and what they look like.

    When someone uses a form and we get the email, we click reply, compose the message and send. However what appears at the recipient is the following:

    snipboard.io/etsjF8.jpg

    This is all the reply text we have responded with in pretty much one line, and the form is HTML formatted fine underneath.

    Can anyone replicate this issue?

    Many thanks,
    Chris

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Prashant Rai

    (@prashantrai)

    Hey @weazel91,

    Thanks for contacting us!

    This looks like a formatting issue with the Outlook application. When you have some time, can you please let me know the version you’re currently using?

    Kindly,

    Thread Starter weazel91

    (@weazel91)

    Thanks for looking into this.

    V1.7.2.1 at present

    Plugin Support Prashant Rai

    (@prashantrai)

    Hey @weazel91 – I apologize for the delay in getting back to your support request.

    When you have some time, can you please update WPForms to the latest version and let me know how it goes?

    Kindly,

    Thread Starter weazel91

    (@weazel91)

    Hi,

    Will do as soon as I can. Still showing last updated 3 weeks ago though.

    I’ll look again soon.

    Thanks,
    Chris

    Plugin Support Prashant Rai

    (@prashantrai)

    Sure – please let me know how it goes. In the meantime, if you have any other questions, please feel free to reachout.

    Kindly,

    Plugin Support Prashant Rai

    (@prashantrai)

    Hey @weazel91,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Outlook Replys crush text’ is closed to new replies.