• Resolved Tracy Rotton


    Lately, I’ve been getting the following error blasted on the top of my clients’ sites which I host on Pantheon:

    Ninja Forms has detected an outdated TLS Version

    Please contact your host and have them update your environment to support TLS 1.2 and HTTP/1.1

    I’ve double-checked, and Pantheon is definitely running TLS 1.2 *and* HTTP/2.

    Is this a problem with Ninja Forms, or Pantheon?

Viewing 9 replies - 1 through 9 (of 9 total)
  • same here, but not hosting with Pantheon.

    I’m getting this message on a couple of sites that I host, as well. My servers are set up to serve HTTP/2, with TLS 1.2 and 1.3. TLS1.1 isn’t allowed and I’m still getting this message. Not sure what’s up.

    Thread Starter Tracy Rotton


    Okay, awesome, so it’s the plugin, not the host (not that I ever thought it was the host…

    I guess next step is to go to Ninja Form’s site and post this there, somewhere? They don’t seem to be monitoring this forum. 🙁

    I got this message, too, with another host. They checked and verified that the site is already on TLS 1.2. So, yes, I think this is a plugin issue. Thanks all!

    I contacted NinjaForms and got the following very helpful response:

    I’m so sorry to hear you are experiencing this.

    To check the TLS status on your site, a test CURL request is sent from your site to PayPal’s site (https://tlstest.paypal.com) It appears that the site, https://tlstest.paypal.com is down or no longer available which is why you are seeing this false error message.

    I have notified our developers of this issue and you should be able to ignore the TLS error warning until we can release an update for the plugin.

    Thanks for being a hero and reaching out to Ninja Forms, @morganrideshorses — it kept getting pushed further and further down my to-do list. And thanks for sending us all the update! You rock.

    Happy to help! I got another message from the Ninja team that they have made an update and if you use Ninja Forms PayPal Express you should update the plugin.

    Plugin Contributor Justin McElhaney


    @taupecat @aleviton @gaswirth @askdesign @morganrideshorses
    This false TLS error should be fixed in the latest version of the PayPal add-on

    I’m not using PayPal express. Just Ninja Forms Version 3.4.20. I’m still seeing the TLS issue.

    Nevermind, this seems to be a conflict with the Political Options plugin for the FrontRunner theme.

    • This reply was modified 1 year, 7 months ago by .
Viewing 9 replies - 1 through 9 (of 9 total)
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