Plugin Support
RK a11n
(@riaanknoetze)
Hi there,
To get a better understanding of what’s active/installed on your site, please share a copy of your status report as found under WooCommerce > Status
Thanks!
After doing the I have a number of critical issues. 1) Turning a simple product into variable 2) Dropping the outdated templates above as instructed.
These are the errors i find in log:
2024-09-29T15:44:48+00:00 Critical Uncaught Error: Call to a member function date() on null in my-site/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(582) : eval()'d code:36
Additional context
{
"error": {
"type": 1,
"file": "my-site/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(582) : eval()'d code",
"line": 36
},
"backtrace": [
"",
"#0 my-site/public_html/wp-includes/class-wp-hook.php(326): change_woocommerce_order_number(4587)",
"#1 my-site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(4587, Array)",
"#2 my-site/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(528): apply_filters('woocommerce_ord...', 4587, Object(Automattic\WooCommerce\Admin\Overrides\Order))",
"#3 my-site/public_html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php(222): WC_Order->get_order_number()",
"#4 my-site/public_html/wp-admin/includes/template.php(1456): WC_Meta_Box_Order_Data::output(Object(WP_Post), Array)",
"#5 my-site/public_html/wp-admin/edit-form-advanced.php(723): do_meta_boxes(Object(WP_Screen), 'normal', Object(WP_Post))",
"#6 my-site/public_html/wp-admin/post-new.php(75): require('/my-site/...')",
"#7 {main}",
"thrown"
]
}
Checking my snippets for line 36 I have this one:
// Virtual and Downloadable Products - Auto Complete for Immediate Access and Payment ...
add_action('woocommerce_thankyou', 'my_autocomplete_virtual_orders', 10, 1 );
function my_autocomplete_virtual_orders( $order_id ) {
if( ! $order_id ) return;
// Get the order
$order = wc_get_order( $order_id );
// get each product in the order
$items = $order->get_items();
// create and set variable
$only_virtual = true; <------- LINE 35 IN MY SNIPPET
<------- LINE 36 IN MY SNIPPET
foreach ( $items as $item ) {
// get product id
$product = wc_get_product( $item['product_id'] );
// is a virtual product
$is_virtual = $product->is_virtual();
// is a downloadable product
$is_downloadable = $product->is_downloadable();
if ( ! $is_virtual && ! $is_downloadable ) {
$only_virtual = false;
}
}
if ( $only_virtual ) {
$order->update_status( 'completed' );
}
}
What do I do?
Hi @hebhansen
The error you’re seeing is in your code snippet for auto-completing virtual orders. The issue appears to be that the $order object is null at some point, causing the error when trying to call methods on it.
Though writing or providing custom code is not within the scope of our support policy, you can try like this:
// Virtual and Downloadable Products - Auto Complete for Immediate Access and Payment
add_action('woocommerce_thankyou', 'my_autocomplete_virtual_orders', 10, 1 );
function my_autocomplete_virtual_orders( $order_id ) {
if (!$order_id) {
return;
}
// Get the order
$order = wc_get_order($order_id);
// Check if order is valid
if (!$order || is_wp_error($order)) {
return;
}
// Get each product in the order
$items = $order->get_items();
if (empty($items)) {
return;
}
// Create and set variable
$only_virtual = true;
foreach ($items as $item) {
// Get product id and check if it exists
$product = $item->get_product();
if (!$product) {
continue;
}
// Check if product is virtual or downloadable
if (!$product->is_virtual() && !$product->is_downloadable()) {
$only_virtual = false;
break;
}
}
if ($only_virtual) {
$order->update_status('completed');
}
}
Additionally, for the attribute groups template issue, if the file doesn’t exist in the plugin but is being reported as outdated, this could be a false positive in the system report. You should:
- Verify you have the latest version of the WPC Attribute Groups plugin.
- Clear your WordPress and WooCommerce cache.
For the swatches not showing, this could be related to the template issues or could be a separate problem. To troubleshoot:
- Ensure your theme properly supports WooCommerce.
- Check if there are any JavaScript errors in your browser console.
- Try temporarily switching to a default WordPress theme to see if the issue persists.
If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:
I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.
I have added your script. I get this error when purchasing an item:
There has been a critical error on this website.Learn more about troubleshooting WordPress.
Nothing executes…
Theme is TT4. It is manually declared. All plugins autoupdate, hence, they are latest official. Also woo, also theme.
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Asking in your community group get’s lost. There is no ownership, commitment nor any guarantee for a reply. So basically a waste of time.
FYI: I am getting constant error on:
wcdn_delete_file
action_scheduler/migration_hook
wpforms_admin_builder_templates_cache_update
It says action failed in scheduler. Consistent fail, Will not be rescheduled…
Hello hebhansen,
Thank you for your reply.
Does the issue persist after removing the custom code?
If so, please keep in mind that custom code falls outside our support scope.
I recommend reaching out to a professional developer for assistance.
You can easily find one at Codeable.io or WooExperts.
I hope this helps.
