Title: OutboundSpamException
Last modified: October 10, 2018

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# OutboundSpamException

 *  [latticemarketing](https://wordpress.org/support/users/latticemarketing/)
 * (@latticemarketing)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/outboundspamexception/)
 * 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process 
   message due to a permanent exception with message WASCL UserAction verdict is
   not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: 
   WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade.[
   Hostname=BYAPR05MB4501.namprd05.prod.outlook.com]
 * HostName: cloudServer
    OS: Windows NT CLOUDSERVER 6.1 build 7601 (Windows Server
   2008 R2 Enterprise Edition Service Pack 1) i586 PHP: WINNT 7.0.21 English_United
   States.1252 PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets
   =Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes WordPress: 4.9.8 en_US
   UTF-8 WordPress Theme: The Law WordPress Plugins: Autoptimize, Google Analytics
   Dashboard for WP (GADWP), WPBakery Page Builder, Post SMTP, Slider WD, Velvet
   Blues Update URLs, WordPress Importer, Yoast SEO, WPForms Lite WordPress wp_mail
   Filter(s): wp_staticize_emoji_for_email Postman: 1.9.5 Postman Sender Domain (
   Envelope|Message): outlook.com | outlook.com Postman Prevent Message Sender Override(
   Email|Name): No | No Postman Active Transport: SMTP (smtp:tls:login://smtp.office365.
   com:587) Postman Active Transport Status (Ready|Connected): Yes | Yes Postman
   Deliveries (Success|Fail): 0 | 9 Postman File Locking (Enabled|Temp Dir): No 
   | /tmp

Viewing 1 replies (of 1 total)

 *  [shinerweb](https://wordpress.org/support/users/shinerweb/)
 * (@shinerweb)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/outboundspamexception/#post-10768069)
 * A couple of possibilities…
 * Although it uses the word Spam, the “OutboundSpamException” can also mean, that
   the connection to the Outlook server or the machine that tried to connect to 
   the Outlook server appeared to show “spam like behaviour”
 * Are you trying to send it with a “free” Outlook/Hotmail address account, or an
   Office365 type account?
 * Have you authenticated the account that you are trying to use so that it has 
   permission to use Post SMTP to send mail?
 * Those are my first two guesses, but there is also the chance that the following
   is valid:
 * It could be the Outlook server basically refusing to send your message because
   it thinks it is spam, so that returns a mail failure to Post SMTP.
    What was 
   the contents of the message? (Did it contain bad HTML or a lot spammy words likely
   to trip up filters). Have your checked that the IP address of your connecting
   machine was not on any RBL’s? Did you run the content of the email through a 
   spam assessment tool?

Viewing 1 replies (of 1 total)

The topic ‘OutboundSpamException’ is closed to new replies.

 * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655)
 * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [shinerweb](https://wordpress.org/support/users/shinerweb/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/outboundspamexception/#post-10768069)
 * Status: not resolved