Support » Plugin: Facebook for WooCommerce » Out of Stock items

  • Resolved DaveVerzijl

    (@daveverzijl)


    The plugin keeps syncing out of stock products to my Facebook catalog. These products are even being used in advertisents – causing me to spend money on advertising for out of stock products. That harms my business! How do I prevent the plugin from doing that?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Yuki K. a11n

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @daveverzijl!

    I understand you have some out of stock products, however, it still syncs to your Facebook catalogue, therefore, you are spending ad money on out of stock items.

    That is odd that your out o stock products are syncing, as by default, products will only sync if they have stock. Here’s more information about it here: https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#out-of-stock-products

    As a first step, can you provide screenshots of an example product where it shows it’s out of stock in the Woo product settings, and what you are seeing on the Facebook side?

    You can use a free service like Snipboard to take a screenshot and paste the image URL here.

    Thanks!

    Thread Starter DaveVerzijl

    (@daveverzijl)

    Thank you for your answer. Here are some screenshots showing products that are still being shownn in ads although all variants have 0 stock:

    Facebook Ad showing out of stock item: https://snipboard.io/GUZpQW.jpg
    Product in WooCommerce has 0 stock: https://snipboard.io/VS3KMW.jpg
    Same product, other color in WooCommerce with 0 stock: https://snipboard.io/SZEyez.jpg
    Catalog: https://snipboard.io/UiFhs3.jpg

    Plugin Support nicw.a11n

    (@nicw)

    Hi @daveverzijl

    Thanks for the screenshots. It would appear that Facebook for WooCommerce is not synchronizing the item, but it is not being removed from the catalogue.

    Can you attempt to do so by using the Remove from Facebook option, and report back on how that worked for you?

    Facebook meta
    Link to image: https://d.pr/i/BJ6o9k

    Thread Starter DaveVerzijl

    (@daveverzijl)

    I tried that and waited for a couple of hours. It did change the status on the edit page of the product: https://snipboard.io/gThbyC.jpg

    It looks like it does not remove the products from the catalog, I can still find them: https://snipboard.io/y5Xl3J.jpg

    Any idea?

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @daveverzijl

    Thanks for the update!

    This is peculiar and is not how the plugin usually behaves. It is likely there is some other plugin (Security, caching or otherwise) on your site or hosting configuration that is causing an interruption in the feed.

    Could you try creating a test product and update the stock quantity to “e.g 5/in stock” and allow it to sync, then, update to “0/out of stock and allow it to sync again and see if it’ll update on the Facebook catalog”?

    Could you also send us a copy of your System Status Report? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter DaveVerzijl

    (@daveverzijl)

    Thank you for your reply.

    I tested it for a product that was currently in the catalog. I changed the stock level for all variations from 1 to 0. After I did that – it was removed from the catalog.

    Then I changed it back to have a stock level of 1 for all variations and it was back in the catalog. So for this particular item it did work.

    Here is the status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.gunderwear.nl
    Site address (URL): https://www.gunderwear.nl
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 6.2.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.25
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.77.0
    NSS/3.67
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: 5Fkz38f9a_
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    familiezondervoorraad: Data: 0.00MB + Index: 0.00MB + Engine
    
    ### Post Type Counts ###
    
    attachment: 12537
    br_filters_group: 1
    br_product_filter: 16
    custom_css: 2
    cwginstocknotifier: 52
    divi_overlay: 16
    et_body_layout: 5
    et_pb_layout: 70
    et_template: 6
    et_theme_builder: 1
    hf_shop_subscription: 27
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    nav_menu_item: 23
    oembed_cache: 45
    page: 56
    post: 1
    product: 989
    product_variation: 3586
    revision: 91
    shop_coupon: 528
    shop_order: 3385
    shop_order_refund: 15
    shop_subscription: 119
    user_request: 1
    wfacp_checkout: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (35) ###
    
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: door codewoogeek – 2.4.2
    DHL for WooCommerce: door DHL – 2.7.2
    Divi Overlays: door Divi Life — Tim Strifler – 2.9.6
    Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.1.2
    Google Tag Manger voor WordPress: door Thomas Geiger – 1.13.1
    Enable Media Replace: door ShortPixel – 3.6.2
    Facebook for WooCommerce: door Facebook – 2.6.7
    Site Kit by Google: door Google – 1.45.0
    GTranslate: door Translate AI Multilingual Solutions – 2.9.6
    Kadence WooCommerce Email Designer: door Kadence WP – 1.4.8
    Limit Login Attempts: door Johan Eenfeldt – 1.7.1
    LiteSpeed Cache: door LiteSpeed Technologies – 4.4.3
    Mailchimp voor WooCommerce: door Mailchimp – 2.5.3
    Media File Renamer (Pro): door Jordy Meow – 5.3.3
    Mollie-betalingen voor WooCommerce: door Mollie – 6.7.0
    Permalink Manager for WooCommerce: door BeRocket – 1.0.7.5
    Redirection: door John Godley – 5.1.3
    Webpushr Push Notifications: door Webpushr Web Push Notifications – 4.27.0
    Woo Discount Rules: door Flycart – 2.3.9
    WooCommerce Blocks: door Automattic – 6.2.0
    Advanced Order Export For WooCommerce: door AlgolPlus – 3.2.1
    Variation Swatches for WooCommerce: door Emran Ahmed – 1.1.19
    WooCommerce Admin: door WooCommerce – 2.8.0
    WooCommerce AJAX Products Filter: door BeRocket – 3.0.5
    WooCommerce Direct Checkout PRO: door QuadLayers – 2.4.0
    Direct Checkout for WooCommerce: door QuadLayers – 2.5.5
    WooCommerce DYMO Print: door WP Fortune – 5.0.9
    WooCommerce Google Ads Dynamic Remarketing: door woopt – 1.8.1
    WooCommerce Grid/List View: door BeRocket – 3.0.4.1
    WooCommerce Load More Products: door BeRocket – 3.1.7.2
    WooCommerce MyParcel: door MyParcel – 4.5.0
    WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.10.3
    WooCommerce Subscriptions: door WooCommerce – 3.1.4 (update naar versie 3.1.6 is beschikbaar)
    WooCommerce: door Automattic – 5.8.0 (update naar versie 5.9.0 is beschikbaar)
    WP Fortune: door WP Fortune – 1.0.8
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: door  –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable-subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Winkelbasis: #31757 - /webshop/
    Winkelwagen: #13261 - /cart/
    Afrekenen: #44 - /checkout/
    Mijn account: #45 - /account/
    Algemene voorwaarden: #413 - /algemene-voorwaarden/
    
    ### Theme ###
    
    Name: Divi Child
    Version: (update naar versie 0 is beschikbaar)
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.13.1
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /var/www/vhosts/gunderwear.nl/httpdocs/wp-content/plugins/woocommerce-direct-checkout-pro/templates/checkout/review-order.php versie - is verouderd. De hoofdversie is 5.2.0
    Outdated Templates: ❌
    					
    					
    						Leer hoe te updaten
    
    ### Abonnementen ###
    
    WCS_DEBUG: ✔ Nee
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.gunderwear.nl
    Subscription Statuses: trash: 2
    wc-active: 106
    wc-expired: 5
    wc-pending-cancel: 3
    wc-on-hold: 1
    wc-cancelled: 2
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Ja
    Cache Update Failures: ✔ 0 fout
    
    ### Winkel configureren ###
    
    Country / State: Nederland
    
    ### Abonnementen per betaalmethode ###
    
    Mollie - Bancontact: wc-active: 11
    Mollie - Creditcard: wc-active: 5
    Mollie - iDEAL: trash: 2
    wc-active: 80
    wc-on-hold: 1
    wc-pending-cancel: 3
    
    Mollie - KBC/CBC betaalknop: wc-active: 1
    
    ### Ondersteuning betaalmethode ###
    
    Mollie - SEPA-incasso: products
    refunds
    
    Mollie - iDEAL: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Apple Pay: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Bancontact: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - KBC/CBC betaalknop: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Belfius Direct Net: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Giropay: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - SOFORT Banking: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - EPS: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Creditcard: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
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    Mollie - Bankoverdracht: products
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    Mollie - Klarna betaal later: products
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    Mollie - Cadeaubonnen: products
    Mollie - paysafecard: products
    Mollie - Klarna Betaal in 3 delen: products
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    Mollie - Przelewy24: products
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    Mollie - MyBank: products
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    Mollie - Waardebon: products
    Mollie - PayPal: products
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    Mollie - Klarna Pay now: products
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    ### Action Scheduler ###
    
    Afgerond: 14.619
    Oldest: 2021-10-16 21:17:24 +0000
    Newest: 2021-11-16 21:04:25 +0000
    
    Mislukt: 2.326
    Oldest: 2018-07-24 11:52:00 +0000
    Newest: 2021-11-11 20:44:27 +0000
    
    In afwachting: 120
    Oldest: 2021-11-16 21:09:25 +0000
    Newest: 2022-07-21 02:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-16 22:04:30 +01:00
    
    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @daveverzijl

    Thanks for the details!

    If the products aren’t being updated on Facebook on your store, it could mean that something on your site is causing a conflict. By checking the System Status Report I would start by deactivating LiteSpeed Cache: door LiteSpeed Technologies – 4.4.3 and resync Facebook.

    If that does not work, try the following:

    I’d recommend following this guide to perform a conflict test or deleting the products on Facebook.

    You can delete the products manually or using the code snippet: Delete or Reset all Facebook Products if you have several products with the issue (The snippet will remove all your products from Facebook so you can resync them)

    It’s worth mentioning that if you’re using the code snippet to delete all the products, you may have to reconnect the Facebook extension to your Facebook page to ensure the products sync again.

    Thread Starter DaveVerzijl

    (@daveverzijl)

    Thanks for your reply.

    I tried to deactivate LiteSpeed and after I did that, I pressed the “Sync products” link within the Facebook plugin. I waited a while and did not see anything happening in the Catalog.

    I then added the script DeleteAllProducts to the functions.php file of my child theme and I loaded some admin pages. I waited a while and did not see anything happening in the Catalog.

    Do you have any tips what to try now?

    Plugin Support Adam a11n

    (@adamkheckler)

    I think what I would try next is to completely delete the affected products (from WooCommerce and the Facebook side) and then just recreate them in WooCommerce. They should sync back over to Facebook at that point.

    After that, try putting them out of stock and seeing if it reflects that on the Facebook side after a sync.

    Let us know, thanks! 🙂

    Thread Starter DaveVerzijl

    (@daveverzijl)

    You are joking, right? Deleting 986 products and ‘just re-creating’ them is no option at all. That would take a year.

    Plugin Support Jim W – a11n

    (@thracefulton)

    Hi @daveverzijl,

    Removing the products and re-adding them could be achieved via export and import to make the process simple. I’d recommend trying a sync after export/deleting them, and then again after importing.

    I also want to confirm that you were able to complete the full conflict test as @adamkheckler suggested previously.

    The Check Conflicts plugin is a helpful way to do this.

    I hope this helps! Let us know how this goes.

    Thanks 🙂

    • This reply was modified 7 months, 2 weeks ago by Jim W - a11n.
Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Out of Stock items’ is closed to new replies.