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  • Resolved McWoozle

    (@piewackets)


    5 months, 3 weeks ago

    Hi a couple of days ago I added a personal spam filter for an email address of someone that is spamming our comments page. Today one was posted and it wasnt stopped.
    I have just extended my subscription for another 2 years and I got the message that the package I had was obsollete (I think thats what it said but along those lines) Not sure if that is why it did not block the email?
    Assuming now I have upgraded to the latest version, do I need to re-install or anything?

    thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support katereji

    (@katereji)

    5 months, 3 weeks ago

    Hello @piewackets

    Could you please tell us your website URL? We need to look at your CleanTalk account and website’s requests to understand the source of the issue.

    Thread Starter McWoozle

    (@piewackets)

    5 months, 3 weeks ago

    serenade-radio.com

    thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 3 weeks ago

    Hello,

    I didn’t find requests with blocklisted emails in your Anti-Spam logs. It appears that these requests were skipped. Please try to enable the ‘Protect logged in Users’ option here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

    Did it help?

    Thread Starter McWoozle

    (@piewackets)

    5 months, 3 weeks ago

    Hi I dont see how that would help, I’m the only user that logs in. I have marked the last one I received as spam , it now seems to be catching them.

    Thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 3 weeks ago

    Please keep marking requests for us if there are any missed spam:

    https://cleantalk.org/help/feedback-spam

    Thread Starter McWoozle

    (@piewackets)

    5 months, 3 weeks ago

    Thanks but the thing with this particular address, although the comments were being posted they were not showing up in the dashboard, as either approved or denied, so I didn’t have the option to do anything with them.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 3 weeks ago

    I’ve tested your comment form, and my requests were intercepted. Please let us know if there will be new spam requests that are not stored in your Anti-Spam logs.

    Thread Starter McWoozle

    (@piewackets)

    5 months, 3 weeks ago

    Thank you this is a great program, this is the first time I’ve had an issue with it. Thank you for looking into it and its all good now. I’ll let you know if it happens again.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 3 weeks ago

    We are happy to help with our services.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 2 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 10 replies - 1 through 10 (of 10 total)

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