Support » Plugin: Judge.me Product Reviews for WooCommerce » Our server cannot access your shop domain

  • Resolved maansy

    (@maansy)


    i have read many had this isuue:

    Our server cannot access your shop domain. Please note you need a working domain (no localhost) that is accessible from the internet and is not password-protected.

    Note: Currently we do not support wordpress setup in a sub-directory (eg: yourdomain.com/shop/, only root domain is support. Eg: yourdomain.com or shop.yourdomain.com

    Check your setting, hosting or cloudflare to whitelist the /wp-json/* urls, it is needed for our system to contact your shop.

    Sadly plugin removed. the search continues ..

    • This topic was modified 1 year, 1 month ago by maansy.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author judgeme

    (@judgeme)

    Hello @maansy,

    I’m sorry for the inconvenience.

    We could help you get your store up and running if you decide to install our app again.

    Please let us know the link to your store if you do reinstall.

    Kind regards.

    Thread Starter maansy

    (@maansy)

    thank you for the reply.

    IMHO (as to many people) if the pluging gives me issue from the start, then thats a sign not to use it.

    first impression last.

    i am sure many are happy with the plugin thu.

    thank you

    Plugin Author judgeme

    (@judgeme)

    Hi there!

    We’re very sorry you felt that way.

    But we totally understand your decision. We’ll try our best to make the app better for the users. Hopefully, we can somehow change your impression in the future.

    Best,

    Thread Starter maansy

    (@maansy)

    Hi,

    every plugin has room for improvements.

    Maybe by fixing that issue, will keep your new customers and maybe bring back the one who left.

    regards,

    Thread Starter maansy

    (@maansy)

    is there a demo of the free and the paid version? i am thinking to give you guys another try since the last plugin had one very important feature missing.

    regards

    Plugin Author judgeme

    (@judgeme)

    Hello @maansy

    Thank you for your feedback, it’s highly appreciated and helpful. We continue working towards improving the app for our customers.

    Regarding a comparison between the free and awesome(paid) plan. That is only for the Shopify platform. On Woocommerce our app is 100% free. When Woocommerce merchants install our app they are already in the awesome plan.

    Could you tell me what is the feature that the last plugin you used was missing?

    Kind regards.

    Thread Starter maansy

    (@maansy)

    On Woocommerce our app is 100% free. When Woocommerce merchants install our app they are already in the awesome plan.

    that’s “Awesome
    now i know where the name came from πŸ™‚

    Could you tell me what is the feature that the last plugin you used was missing?

    We only allow registered customers who bought our product to leave a review for it.

    Issue #1: sadly the previous plugin allows anyone (even guests) to leave a review.

    one less important feature that was missing.

    Issue #2: Unlike the default woocommerce review and how registered logged-in user don not need to fill in their name and email to leave a review, the previous plugin asks name and email from every user (logged in or not).

    Issue #3: another thing that was bothering me with the previous plugin is that it requires a “Call to their server” to implement the sittings. and i would need to go to my account on their websites to check every review for validations or check the submitted questions.

    since i cant test or even see a demo of you plugin, i hope all these issues i faced with the previous plugin doesn’t exist in your plugin.

    regards,

    Plugin Author judgeme

    (@judgeme)

    Hello @maansy,

    #1 You can enable our Web Rew feature this will restrict review creation to verified buyers only.

    #2 We can auto-fill these fields if your customers saved this data in their browser.

    #3 You can access Judge.me admin page in your Woocommerce admin and you just need to click Save in order to implement new settings.

    Let us know if you have any question or need further assistance.

    Thread Starter maansy

    (@maansy)

    Hi,

    #2 So a registered logged in user is able to edit the name and email fields before sending?

    Do you have a demo i can take a look?

    regards,

    Plugin Author judgeme

    (@judgeme)

    Hello @maansy,

    Not exactly like what you’re saying, Chrome browser can fill out forms automatically with saved info and the reviewer can edit these fields.

    Judge.me don’t support autofill for reviewers.

    For more information please read this article.
    https://support.google.com/chrome/answer/142893?co=GENIE.Platform%3DDesktop&hl=en

    Thread Starter maansy

    (@maansy)

    hi,

    Let take this scenario if you may.

    I am logged in as John Smith already.

    I bought product A and order status is “Complete”.

    I visit the product A page again to leave a review.

    When i click “Write a Review” button, what exactly i will see?

    A: Form with Name, E-mil and Review content text-area. (name and email fields are editable so i can write a review as Tanya Smith and different email)

    B: Review text-area only (since i am logged in already, name and email fields are already utilized to avoid spamming)

    IMHO, Answer “A” doesn’t make sense since i want to log certain reviews form ONLY registered & logged in users who also bought product A. leaving a review as someone else is NOT feasible.

    Answer “B” is optimal only if it is totally restricted to users who is registered, logged in and bought product B > if else = “Write Review button” shouldn’t be visible and instead a message “Only Verified Customers who bought this product can write a review” should be visible.

    So, which answer does the plugin have?

    Note: i spent over an hour trying to install the plugin but without any luck. i even deactivated all plugins (only woocommerce and judge.me plugins were activated)
    i even followed and veified all the steps in here: https://support.judge.me/support/solutions/articles/44001923062–our-server-cannot-access-your-shop-domain-error-i-can-t-install-the-plugin-in-the-shop

    Regards,

    Plugin Author judgeme

    (@judgeme)

    Your assumptions are somewhat not into the right direction on our normal processes so I would like to explain in details how we do it.

    Customer information are likely to be pre-filled, only if the person comes from our review request emails (i.e they leave reviews with the in-email review form or click on the link to write reviews). Any other case, no information will be pre-filled, even if they are registered & currently logging in at your store.

    That said, we provide the option to disable web-reviews, so that only people who come from our review request emails can write reviews. Normally we schedule emails based on the fulfilled orders so this also means that we send only review request emails to people who made purchases at your store, hence, actual/verified customers.

    Regarding the installation, did you receive any error message when you followed our steps?

    Thread Starter maansy

    (@maansy)

    Hi,

    So now its a bit clearer that there are two ways for leaving reviews (and please do correct me if i am wrong):

    1- leave reviews with the in-email review form. Then where will all the information be sent to, to your server or to the product page?

    2- click on the link to write reviews. Where will the link take the customer to write the review?

    Any other case, no information will be pre-filled, even if they are registered & currently logging in at your store.

    if a guest (not registered and/ or not logged in) visit a product page, can he write review? yes or no. if no, what do they see instead?

    can a registered logged in user write a review on a product he didnt buy? yes or no. if no, what do they see instead?

    if you care to elaborate more on this part.

    its so difficult to fully grasp the idea behind the plugin when there is no live fully working demo while i am facing installation issues.

    regarding the issue with installation, there is no error. its just that notice message i wrote in my 1st post.

    Our server cannot access your shop domain. Please note you need a working domain (no localhost) that is accessible from the internet and is not password-protected.

    Note: Currently we do not support wordpress setup in a sub-directory (eg: yourdomain.com/shop/, only root domain is support. Eg: yourdomain.com or shop.yourdomain.com

    Check your setting, hosting or cloudflare to whitelist the /wp-json/* urls, it is needed for our system to contact your shop.

    Regards,

    Plugin Author judgeme

    (@judgeme)

    Hello @maansy,

    1) When a customer receives the review request email from Judge.me, and the email template used is the “single review email template”. They will be able to write their review within the email in the review form. When they click on the submit button, the review will be stored in our servers, and it will be displayed in your settings in the review listing and also in the product pages in the review widgets(if you installed them).

    2) If you use our other email template, the “multi-review email template”. It doesn’t include a review form inside the email, instead, when clicking on the “Review now” button, your customer is redirected from the email to the respective product page to write their review directly in the review widget. The widget’s write review form will be pre-opened and pre-filled with the customer’s information such as name, and email.

    I understand your concern for having simple visitors able to write a review on your product page directly in the review widget. To prevent that from happening, you can enable the web review creation restrictions. By doing it the write review button will be hidden from the review widget effectively blocking them from being able to write a review. Additionally, the widget itself will be completely hidden if a product doesn’t have reviews.
    You can find this feature in Settings > Review Widget > Review Curation > Web Reviews. Or you can follow this direct link:
    Web review settings

    This will guarantee that you won’t get unwanted reviews from people who simply visit your product pages. Just those who receive a review request email (which are real customers) will be able to write a review. Hence getting only verified reviews.

    Kind regards.

    Thread Starter maansy

    (@maansy)

    its more clear now. thanks for the time clearing things out πŸ™‚

    maybe in the future, the plugin will have an update that is going to take care of the issue i am facing πŸ™‚ i can wait for now

    regards

Viewing 15 replies - 1 through 15 (of 15 total)
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