Support » Plugin: Judge.me Product Reviews for WooCommerce » Our server cannot access your shop domain.

  • Hi,

    I am currently getting this issue. My wordpress is installed on root domain and I have check with my hosting that they are not blocking any request.
    What might be the issue?

    Thank you so much

    Manhua

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author judgeme

    (@judgeme)

    Hi Manhua,

    Thanks for reaching out to us about this. We cannot find the shop associated with the domain like you have mentioned. Can you please reply with the following details:
    – The email that you’ve used to install our app.
    – In the case that you’ve recently changed your domain, we will also need your previous domain to update in our system.

    Look forward to hearing from you!

    [ Signature deleted ]

    • This reply was modified 3 months, 2 weeks ago by judgeme.
    • This reply was modified 3 months, 2 weeks ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @judgeme Thanks for the great support but please lose the signature. That’s prohibited in these forums as it’s been horribly abused in the past by others.

    Yes, bad people ruin it for others. Please refrain from that.

    https://wordpress.org/support/guidelines/#avoid-signatures

    Hi judgeme,

    I installed it from wordpress, it didn’t ask me for any email. After activating it, I went to the settings and it says:

    Our server cannot access your shop domain. Please note you need a working domain (no localhost) that is accessible from the internet and is not password-protected.

    Note: Currently we do not support wordpress setup in a sub-directory (eg: yourdomain.com/shop/, only root domain is support. Eg: yourdomain.com or shop.yourdomain.com

    You may also want to check your setting, hosting or cloudflare to whitelist the /wp-json/* urls, it is needed for our system to contact your shop.

    Regards
    Manhua

    Plugin Author judgeme

    (@judgeme)

    Hi @manhua777

    The message “Our server cannot access your shop domain” basically means blocked access, so our plugin is not being able to contact your shop.

    Can we ask you if you can be using firewalls, antivirus or services (Cloudflare, Siteground) that could be blocking our access, apart from the hosting?

Viewing 4 replies - 1 through 4 (of 4 total)
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