✅ Got the Refund – WhatsApp Cloud API OTP Issues

  • Hari

    (@haribonda)


    1 month, 3 weeks ago

    Refund Received Following Support Escalation ✅

    I purchased this plugin mainly for OTP-based login using WhatsApp Business Cloud API, but unfortunately it did not meet the advertised functionality.Issues I faced:

    1. OTP Login Design Limitation
      If a user did not sign up with a phone number in the past, or if their phone number is missing/not updated, there is no mechanism to prompt the user to add or update their phone number after login.
      This breaks the OTP flow completely and makes it unusable for real-world scenarios.
    2. WhatsApp Business Cloud API OTP Not Working
      Even with:
      • Correct Cloud API credentials
      • Approved Authentication templates
      • Proper configuration
      The OTP messages consistently failed. Errors related to template parameters were returned from Meta, and the plugin does not seem to handle these cases correctly.
    3. Lack of Clear Support for WhatsApp Authentication Templates
      The plugin does not clearly support or document how WhatsApp Cloud API Authentication templates should be used. This resulted in repeated failures despite correct setup.
    4. Support & Refund
      I contacted support@veronalbs.com requesting cancellation and refund, My email ended up in the spam folder, even though I used Gmail. Since my purchase is covered under the 14-day money-back guarantee mentioned on the website, I expected a response. Unfortunately, there was no reply initially, so I had to contact them via Twitter. After that, they responded and processed my refund.

      I hope this feedback helps the team improve both the product and support process.
    • This topic was modified 1 month, 3 weeks ago by Hari. Reason: refund received
Viewing 1 replies (of 1 total)
  • Plugin Support Mehmet

    (@gandomi)

    1 month, 3 weeks ago

    Hello @haribonda,

    Thank you for taking the time to share your detailed feedback with us. I’m genuinely sorry to hear that your experience with the plugin and our support process didn’t meet your expectations.

    I want to address the points you raised:

    Email Communication Issue:
    I sincerely apologize that your email ended up in spam and wasn’t responded to promptly. This is absolutely not the experience we want our customers to have, and I’m sorry you had to reach out via Twitter to get a response. We’ve processed your refund as per our 14-day money-back guarantee, and I’m glad that was resolved.

    WhatsApp Cloud API & OTP Functionality:
    You’re absolutely right about the challenges with WhatsApp Business Cloud API Authentication templates. This is an area we’re actively working to improve. The Meta API parameter handling, especially for templates with buttons, has been a known challenge that we’re addressing with our development team.

    Regarding the phone number prompt flow you mentioned – this is valuable feedback. The scenario where users don’t have phone numbers stored is indeed a real-world use case that should be handled more gracefully, and we’ll take this into consideration for future improvements.

    Documentation:
    Your feedback about clearer documentation for WhatsApp Authentication templates is well taken. We recognize that this is an area where we need to provide better guidance and examples.

    Your feedback is genuinely valuable to us, and we’ll use it to improve both the product and our support process. I’m sorry we couldn’t deliver the solution you needed for your specific use case, but I appreciate you giving us a try and taking the time to provide this constructive feedback.

    If you ever decide to try our products again in the future, I hope we can provide you with a better experience.

    Best regards,

    • This reply was modified 1 month, 3 weeks ago by Mehmet.
Viewing 1 replies (of 1 total)

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