Other SMTP doesn’t work but the test email does

Resolved

(@mwyka)

Im use Other SMTP on my website. This error showed up today:

EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v2.0.1 logged this error during the last time it tried to send an email:

Mailer: Other SMTP
PHPMailer was able to connect to SMTP server but failed while trying to send an email.

Consider running an email test after fixing it.

Test email is working correctly. My CTO said that SMTP works fine but I don’t know where I can look for a bug to fix it.
Plugin is updated, WordPress too.

Viewing 3 replies - 1 through 3 (of 3 total)

tyslee
(@tyslee)

3 years, 10 months ago
Similar problem here:

For few months now, I have problems with receiving/sending notification (order status update) emails from my shop with WP MAIL SMTP plugin on wordpress.

Sometimes I get them, sometimes I don’t. Same with my customers.
I would understand with the customers with different addresses, but why I do not receive emails to the same email address?

Please let me know how we can fix it, maybe there is a bug.
Please not, that for the first few months of using he plugin, everything worked fine. Test email also reaches me no problem.

Thanks for your help,
Looking forward to hear from you
- This reply was modified 3 years, 10 months ago by tyslee.
Sanjeev Aryal
(@sanzeeb3)

3 years, 10 months ago

Hi @mwyka, @tyslee

The error appeared because of the issue with the last sent email data. The ‘From Email’ header of all the emails sent from your site should match the one you’ve set in SMTP. Please make sure of it. Alternatively, you can check the ‘Force From Email’ option in WP Mail SMTP settings.

I hope this helps!

Thread Starter mwyka
(@mwyka)

3 years, 10 months ago

It works for me, thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Other SMTP doesn’t work but the test email does’ is closed to new replies.