Support » Plugin: Woo Custom Emails Per Product » Other Order Statuses

  • This is perfect for what I need except I also need to be able to create a custom email for cancelled orders. Praying you have a way to make that work…pretty please 🙂

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  • Plugin Author alexmustin

    (@alexmustin)

    Hi @ggdesigns,

    Thanks for using my plugin!

    Please see the following Add-on page explaining the Order Cancelled emails:

    https://woocommerce.com/products/order-cancellation-email-to-customer/

    Order Cancellation Email to Customer
    When an admin cancels an order, WooCommerce by default sends an order cancellation email to the admin. However, it does not send any notification to the customer.

    Because of this, I have opted not to include the option for the Cancelled order status, because it appears this is not available unless you purchase the above add-on. The plugin was designed to work with the default WooCommerce email notifications only.

    Do you have a need to send yourself custom email message content when an order is cancelled, or is there another use case I may be unaware of? If so, please let me know!

    Thanks and good luck using Woo Custom Emails Per Product!

    • This reply was modified 4 months, 2 weeks ago by alexmustin.
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