Support » Plugin: Give - Donation Plugin and Fundraising Platform » Other option is not working in mobile

  • Hi

    Please check the custom amount option ‘Other’ in the provided link. This is not doing anything seems like stuck but working on desktop version fine. Please help

    Regards,
    NI

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    From looking at the markup of that form it seems it has been heavily customized. You should be seeing an input box at the top of the form that displays the donation amount. When “Custom” is selected then the focus is placed on that input box for the donor to type their amount. You can see how it’s supposed to work live here:
    https://givewp.com/demos/payment-gateway/

    I believe your theme or a developer can changed the markup of that form and has therefore broken that “Custom Amount” functionality.

    Do you have any insight into how that might happen? Is that a free theme you got somewhere that I could download and test?

    Thanks!

    There is a requirement to show the other box only if someone wants to use it else any tile amount selected is enough to show the donation amount, no need to show it again in the box above so that is hidden until Other is clicked.

    Can this work?

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    I guess it can work if you’ve made the customizations correctly, but I can’t provide support for your custom coded solutions. I can try to replicate the problem if you can provide the code you use to make those changes, but without me being able to replicate the problem I can’t say much about how it works or is broken — I can say though that without those customizations Give should work as intended.

Viewing 3 replies - 1 through 3 (of 3 total)
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