osTicket Settings (v1.2.2)

  • Resolved JustinChoo

    (@justinchoo)


    9 years, 7 months ago

    Hello,

    Currently I’m using osTicket (v1.9.x) and Key4ace osTicket Bridge (v1.2.2) on my site.
    I have face 2 issue that I can’t solve myself even looking at the support forum threads.

    The 1st issue is whenever any user created a ticket on the osTicket the admin did not receive any mail notification and whenever the admin replies the tickets the user did not received any mail notification as well. So is there any documentation on how to setup the mail settings?

    The 2nd issue is in the wordpress tickets>setting> the support center status are always offline even I set it to online and click the save settings. All the field I fill in will become null again and the status will goes back to offline after the pop up “Stand by while your Settings are being updated…” finished load.

    Can I get any documentation that list out how to setup the ticket settings on WordPress.
    Thank You.

    https://wordpress.org/plugins/key4ce-osticket-bridge/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author m.tiggelaar

    (@mtiggelaar)

    9 years, 7 months ago

    Hello,

    Before all database functionality work you need to make sure all your settings are 100% correct.

    so :
    Settings
    oST-Config

    they have to have a “perfect configuration” that is equal to your osTicket settings.

    Once done make sure you filled out Email Templates.

    Main important one is all the DB Settings, including prefix and everything they have to be perfect.

    I can confirm 1.2.2 works with WP 4.0 fresh setup (just setup one my self a minute ago, and tested online/offline after applying settings).

    Regards,
    Marco

    Thread Starter JustinChoo

    (@justinchoo)

    9 years, 7 months ago

    We still can’t get it done after reading and finding all the threads and forums from google. Is there any way I can chat with like Skpye ?

    My skype acc name: JustinChoo1026

    Please add me.

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    9 years, 7 months ago

    Yeah no problem
    though i am just about to go off to bed.
    i will add you when i wake up and when your around i can guide you on how to setup (or you can let me look instead).

    Regards,
    Marco

    Thread Starter JustinChoo

    (@justinchoo)

    9 years, 7 months ago

    if you can’t get to me please add this Skpye user acc : Kenneth Lim Wei Sen

    bdollin

    (@bdollin)

    9 years, 5 months ago

    Hey Justin
    I am having the same issue with the radio button stuck on “offline”
    Were you able to get it solved?
    Thanks for any help
    Brian

    bdollin

    (@bdollin)

    9 years, 5 months ago

    I got it working and yes the dbase settings must be exact
    Thanks

    itsnotlevel

    (@itsnotlevel)

    9 years, 4 months ago

    all my settings are spot on….its not going online!

    itsnotlevel

    (@itsnotlevel)

    9 years, 4 months ago

    Got it….thought my prefix was tekpc_ but its the original db prefix of ost_ …..works! thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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