Title: Original Image Info Button Error
Last modified: August 30, 2016

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# Original Image Info Button Error

 *  Resolved [crawlinson](https://wordpress.org/support/users/crawlinson/)
 * (@crawlinson)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/)
 * Hello Smushers.
 * I’ve recently installed Smush and am loving it. I’m almost done converting but
   thought you should know that the “i” (info) button causes the page to go completely
   white (as in a blank page) if you hover over it.
 * I am using the latest version of Google Chrome, Smush and WordPress.
 * Thanks for the awesome plugin. Hopefully this is a simple bug to squish.
 * [https://wordpress.org/plugins/wp-smushit/](https://wordpress.org/plugins/wp-smushit/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/)
 * (@wpmudev-support4)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/#post-6695999)
 * Hey there crawlinson,
 * Hope you’re well today 🙂
 * I’ve tested this on Chrome using latest version of WP Smush on WordPress 4.3.1
   and I couldn’t recreate the issue, see screenshot [http://screencast.com/t/BHlbMH9HG](http://screencast.com/t/BHlbMH9HG).
 * I also tested this on Windows, are you using the same OS?
 * Looking forward for your response 🙂
 * Cheers,
    Bojan
 *  Thread Starter [crawlinson](https://wordpress.org/support/users/crawlinson/)
 * (@crawlinson)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/#post-6696019)
 * Hi Bojan,
 * I am using Windows 10 and the site is (unfortunately) hosted on a Windows 2012
   server.
 * Here is a gif of the error. I am not clicking it, merely hovering over the icon.
   [http://i.imgur.com/965D2Kn.gif](http://i.imgur.com/965D2Kn.gif)
 * The only other thing I can think of is that it might be conflicting with one 
   of my many other plugins. The error really doesn’t bother me but if there is 
   anything else I can do to help you bug test then please do let me know.
 * Here is a list of my active plugins (not including Smush): [http://i.imgur.com/CGtleuv.png](http://i.imgur.com/CGtleuv.png)
 * I’m guessing that if you cannot replicate it that its just effecting me so no
   need to worry.
 *  Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/)
 * (@wpmudev-support4)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/#post-6696028)
 * Hey again crawlinson,
 * Thanks for the gif and additional info, it’s quite possible that this is related
   to some sort of a conflict.
 * Can you please test for conflicts site using default WordPress theme like Twenty
   Fifteen and deactivating all other plugins as displayed in the following flowchart
   to know which theme/plugin is conflicting if any.
 * [http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png](http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png)
 * Also to get further information on this can you enable WP_DEBUG in your wp-config.
   php file and tell me if there are any errors displayed?
 * To output the WordPress debugging information you can open your wp-config.php
   file and change:
 * `define('WP_DEBUG', false);`
 * To:
 * `define('WP_DEBUG', true);`
 * You can also have these errors output to a debug.log file located in your /wp-
   content/ folder, to do this add the following to your wp-config.php file:
 * `define('WP_DEBUG_LOG', true);`
 * We could also try to just hide this with CSS in the admin so you can avoid accidentally
   hovering over this.
 * Please let me know 🙂
 * Cheers,
    Bojan
 *  [Umesh Kumar](https://wordpress.org/support/users/umeshsingla/)
 * (@umeshsingla)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/#post-6696089)
 * Hi [@crawlinson](https://wordpress.org/support/users/crawlinson/),
 * We are using the jQuery tooltip, so it must be some incompatibility issue with
   Windows browser.
 * Do you see any error in console? What browser you are using?
 * Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Original Image Info Button Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113)
 * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smushit/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/wp-smushit/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smushit/unresolved/)
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 * 4 replies
 * 3 participants
 * Last reply from: [Umesh Kumar](https://wordpress.org/support/users/umeshsingla/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/original-image-info-button-error/#post-6696089)
 * Status: resolved