Orders stuck on pending payment

Hi there,

Can you give us more details on the issue you are experiencing?

Which payment method are you using in sandbox mode in this case?

When I try to access the site https://test2019.orangemonkie.com/, I get the following:
There has been a critical error on this website.

Is this the correct URL?

Best,

Hi there,

Thank you for sharing the link and the video.

I would suggest enabling Debug log, which can give us more information. You may need to first create a wc-logs folder and set permissions to make it writable. These logs are available at WooCommerce > System Status > Logs and then select the PayPal log from the dropdown.

After enabling logs via the settings, check to see that responses are being received. If they are not, then the problem may be due to your WordPress install or a plugin conflict. Turn off other plugins.

Also, make sure that the correct notification URL is set on your PayPal IPN settings (https://test2019.orangemonkie.com/wp/?wc-api=WC_Gateway_Paypal) and check if your server supports ‘fsockopen’ (this information is available from WooCommerce > System Status).

Let us know how it goes!

Best,

Hi there,

Thank you for updating us on this issue.

If I understand correctly, you have modified the notification URL to https://test2019.orangemonkie.com/wp/?wc-api=WC_Gateway_Paypal

You mentioned that the status of the WooCommerce Orders is showing as pending payment sometimes; are the new orders being updated correctly? Note that previous orders won’t be automatically updated once the settings are updated from the PayPal dashboard.

If the order status is not changing on order complete, please check if there is a conflict with W3 Total Cache.

Hope this helps!

Best,