Support » Plugin: Paystack WooCommerce Payment Gateway » Orders stuck in Pending payment status

  • Resolved user70

    (@user70)


    Hi, in the past few months I notice that orders placed via Woocommerce store on my website are stuck in “Pending payment” status.
    The users are able to complete their payments and the monies show up in the Paystack dashboard, but in my Woocommerce orders tab I am left with a row of orders with status “Pending payment” instead of “Completed”.

    This worked correctly a few months ago (last year was the last time I used it without issue), but I only tried again in March of 2022 and noticed the problem.

    How to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tunbosun Ayinla

    (@tubiz)

    Hello @user70,

    So sorry about this.

    I have some questions to be able to know what could be the cause.

    1. Is the webhook URL set up on your Paystack dashboard?
    2. What payment method did customers use to pay for these orders that the status is currently set to pending?
    3. Can you check both the public key and private key that is set on the Paystack WooCommerce settings page to see if it is the same as the one on your Paystack dashboard?

    Thread Starter user70

    (@user70)

    Thanks.

    1. Yes, webhook url is correctly setup.
    2. They were all card transactions.
    3. Yes, I have triple-checked and the keys match.

    Pardon my error. It appears I was looking at an incorrect settings page. Apparently, there was a leftover installation of Paystack Forms and those were the settings that were correct while the Woocommerce Payment Gateway settings were incorrect. Once corrected everything now works as expected – thanks for the nudge!

    Question? If payments are completely handled by the Paystack Woocommerce Payment Gateway, I suppose Paystack Forms has no further known role to play and can be removed?

    • This reply was modified 7 months ago by user70.
    Plugin Author Tunbosun Ayinla

    (@tubiz)

    Yes, the Paystack Forms plugin can be removed if you are not using it on your website.

Viewing 3 replies - 1 through 3 (of 3 total)
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