Title: Orders stuck at Processing
Last modified: August 21, 2016

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# Orders stuck at Processing

 *  Resolved [mavwbd](https://wordpress.org/support/users/mavwbd/)
 * (@mavwbd)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/)
 * Hi,
    When an order is placed, even a few days later it still shows as “processing”
   rather than completed. I’m running the latest version of WordPress, WooCommerce
   and the plugin.
 * Payment is made via the built in PayPal plugin; and all orders are downloadable
   files.
 * Any thoughts?
 * Thanks
 * [https://wordpress.org/plugins/woocommerce-autocomplete-order/](https://wordpress.org/plugins/woocommerce-autocomplete-order/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [Netz](https://wordpress.org/support/users/netz/)
 * (@netz)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072064)
 * Same problem here…
 * Maybe the plugin author has abandon this
 *  [vex soluciones](https://wordpress.org/support/users/joxxxe/)
 * (@joxxxe)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072065)
 * refer this article from oficial authors
 * [http://docs.woothemes.com/document/automatically-complete-orders/](http://docs.woothemes.com/document/automatically-complete-orders/)
 *  Plugin Author [Mirko Grewing](https://wordpress.org/support/users/rashef/)
 * (@rashef)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072076)
 * Hello,
 * that usually happens when WooCommerce cannot receive the proper notification 
   about the purchase being finalized. Most of the times it is “just” because when
   configuring PayPal in WooCommerce you didn’t use the primary email of your PayPal
   account.
 * Anyway, you can run a test as follows:
    1. Disable my plugin
    2. Test the purchase with a product that has both “Downloadable” and “Virtual” 
       checked in its properties
    3. If the order is again staying in “Processing” then we can safely say that the
       problem is in the payment notification from the Gateway
 * Best
 *  [Netz](https://wordpress.org/support/users/netz/)
 * (@netz)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072077)
 * Hi Mirko G.
    Thanks for taking the time! I appreciate it. It’s a good test. Have
   a nice day
 * Netz
 *  [Charlie](https://wordpress.org/support/users/lynburg/)
 * (@lynburg)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072099)
 * I have the same problem except I am not using Paypal, but First Data Global Gateway.
 * Customer sees the order as “processing” and does not get an email or a redirect
   to the course (this is a learning management system site).
 * [institute.propheticdreamers.com](http://institute.propheticdreamers.com)
 *  Plugin Author [Mirko Grewing](https://wordpress.org/support/users/rashef/)
 * (@rashef)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072100)
 * Hi Charlie,
 * In order to exclude some common problems:
    1. Did you activate the plugin? In which mode? (From Dashboard > WooCommerce > 
       Settings > Woo Extra Options)
    2. Can you try to deactivate the plugin and test the purchase of a downloadable
       +virtual product? Does it work?
 * Cheers
 *  [Charlie](https://wordpress.org/support/users/lynburg/)
 * (@lynburg)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072101)
 * Plugin was just updated. I manually changed the order status from “processing
   to “complete” which generated an email.
 * Isn’t there a way to automate this? It’s confusing to the student.
 *  Plugin Author [Mirko Grewing](https://wordpress.org/support/users/rashef/)
 * (@rashef)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072102)
 * Hi Charlie,
 * please confirm you ran the test I mentioned above otherwise I cannot understand
   the origin of the issue:
    1. Did you activate the plugin? In which mode? (From Dashboard > WooCommerce > 
       Settings > Woo Extra Options)
    2. Can you try to deactivate the plugin and test the purchase of a downloadable
       +virtual product? Does it work?
 * Thanks,
    Mirko
 *  [Charlie](https://wordpress.org/support/users/lynburg/)
 * (@lynburg)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072103)
 * The problem was resolved through Misc Settings in my Theme which is a Learning
   Management System theme. Great theme developer, but that won’t help you all. 
   Sorry.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Orders stuck at Processing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-autocomplete-order_dc622f.
   svg)
 * [WooCommerce Autocomplete Orders](https://wordpress.org/plugins/woocommerce-autocomplete-order/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-autocomplete-order/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-autocomplete-order/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-autocomplete-order/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-autocomplete-order/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-autocomplete-order/reviews/)

 * 9 replies
 * 5 participants
 * Last reply from: [Charlie](https://wordpress.org/support/users/lynburg/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/orders-stuck-at-processing/#post-5072103)
 * Status: resolved