Title: Orders staying in processing
Last modified: October 11, 2019

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# Orders staying in processing

 *  Resolved [jangro](https://wordpress.org/support/users/jangro/)
 * (@jangro)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/orders-staying-in-processing/)
 * Hi.
 * When we place orders, they’re staying in “Processing” rather than moving to completion.
 * If we mark them as complete, the user will get two emails, which isn’t ideal,
   and the processing email makes it look like the order isn’t complete. Not great
   UX.
 * First, is this the intended functionality? Or is there some problem with our 
   install that’s somehow preventing it from getting to complete? The order is completed
   in Stripe as this is in the order notes: “Stripe charge complete (Charge ID: 
   ch_1FSXxxxxxxxxxx)”
 * Thank you.
    -  This topic was modified 6 years, 7 months ago by [jangro](https://wordpress.org/support/users/jangro/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [Matt Pramschufer](https://wordpress.org/support/users/mattpramschufer/)
 * (@mattpramschufer)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/orders-staying-in-processing/#post-12023349)
 * jangro,
    This is the functionality of WooCommerce in general, this is not really
   related to my plugin. You can look at all the different statuses and what causes
   them to be processing rather than completed, etc at [https://docs.woocommerce.com/document/managing-orders/](https://docs.woocommerce.com/document/managing-orders/).
 * But what I have done in the past is as follows.
    1.) Auto complete all virtual
   orders – [https://jessepearson.net/2016/07/auto-complete-virtual-orders-woocommerce/](https://jessepearson.net/2016/07/auto-complete-virtual-orders-woocommerce/)
 * 2.) You can actually disable the processing email in WooCommerce Email Settings–
   [https://www.youtube.com/watch?v=VuvgJFMSS6M](https://www.youtube.com/watch?v=VuvgJFMSS6M)
 * Hope that helps!

Viewing 1 replies (of 1 total)

The topic ‘Orders staying in processing’ is closed to new replies.

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 * [Pay For Post with WooCommerce](https://wordpress.org/plugins/woocommerce-pay-per-post/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Matt Pramschufer](https://wordpress.org/support/users/mattpramschufer/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/orders-staying-in-processing/#post-12023349)
 * Status: resolved