Support » Plugin: WooCommerce Google Analytics Integration » Orders posting to GA multiple times

  • Resolved roadpaperweight

    (@roadpaperweight)


    I am getting occasional duplicate orders in Google Analytics.

    I have checked the database and the postmeta entry is properly written to say the order is tracked.

    I use w3TC. I have exlucluded everything in the /checkout path and have check my headers. giftofspeed shows it isn’t caching and webconfs is showing every link as a miss on nginx/engintron.

    If the entry is showing for postmeta > id# > _ga_tracked > 1, and there are no page cache headers, and engintron/nginx reports these pages as misses, what is happening? I can’t think of what else is causing me to get multiple entries of the same transaction in GA.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter roadpaperweight

    (@roadpaperweight)

    Link

    milanospizza.cl/checkout/order-received/2495/?key=wc_order_5aee0aa80d0e1

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hey there @roadpaperweight

    I was unable to test out the site myself as it looks like the location is closed so I couldn’t get to checkout.
    Are you able to try with another payment method? Is the duplicate order after the order is processed at the checkout or after?

    Can you check the site logs for other fatal errors and problems? There are a few JavaScript errors in the console when I view the site in Chrome.

    Thanks,

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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