Title: Orders Not Going Through
Last modified: October 11, 2021

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# Orders Not Going Through

 *  Resolved [ianjreadwordpress](https://wordpress.org/support/users/ianjreadwordpress/)
 * (@ianjreadwordpress)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/orders-not-going-through-2/)
 * Hi Guys
 * Our site is connected to a company called Inkthreadable who print and supply 
   our merchandise
 * Up until recently all orders have been going through fine, but recently a couple
   have been missed and not showing on Inkthreadable’s site
 * They originally said that it was down to certain banks not processing an order
   but I find that pretty odd as it’s worked fine up until now
 * This morning they have come back to me with this
 * “”We have checked logs of the WooCommerce store and can see that the payment 
   notification is failed to be sent, and also we can see no orders received 13/
   08 -25/08.”
 * And they’ve asked me to talk with you guys to see if you can suggest anything
   to keep the orders going through consistently?
 * Thanks, Ian
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-not-going-through-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/orders-not-going-through-2/#post-14960186)
 * Hi [@ianjreadwordpress](https://wordpress.org/support/users/ianjreadwordpress/),
 * I visited your site and you seem to use the PayPal Standard payment gateway. 
   Note that Instant Payment Notifications (IPN) are sent from PayPal when you receive
   payment. If IPN is not updating your orders then you can take the steps in this
   guide for debugging IPN issues:
 * [https://docs.woocommerce.com/document/paypal-standard/#debugging-ipn-issues](https://docs.woocommerce.com/document/paypal-standard/#debugging-ipn-issues)
 * You may also want to test that all is working correctly using PayPal Sandbox:
 * [https://docs.woocommerce.com/document/paypal-standard/#testing-with-paypal-sandbox](https://docs.woocommerce.com/document/paypal-standard/#testing-with-paypal-sandbox)
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/orders-not-going-through-2/#post-14982322)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Orders Not Going Through’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/orders-not-going-through-2/#post-14982322)
 * Status: resolved