Title: Orders not completing Last modified: August 20, 2016 --- # Orders not completing * [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/) * I’ve tested it, purchased a product, it takes me to paypal, I pay. * I go back to the website and it shows order complete page. * Yet in woocommece is shows as pending, and I never receive the email about the completed order. So it’s handing on a step somehow, and I can’t figure out why. I tried looking for this topic but couldn’t find it here. * [http://wordpress.org/extend/plugins/woocommerce/](http://wordpress.org/extend/plugins/woocommerce/) Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/orders-not-completing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/orders-not-completing/page/2/?output_format=md) * [greenmeanie](https://wordpress.org/support/users/greenmeanie/) * (@greenmeanie) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3583978) * You have a server running CURL and SOAP installed? * [greenmeanie](https://wordpress.org/support/users/greenmeanie/) * (@greenmeanie) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3583979) * Never mind I seen you want Downloaded files to goto complete. * [GratuiTous](https://wordpress.org/support/users/beatstruggles/) * (@beatstruggles) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584063) * Same problem! Can’t figure out to make auto complete. * Using a Simple Product with BOTH Virtual + Downloadable checked off! * [jholder83864](https://wordpress.org/support/users/jholder83864/) * (@jholder83864) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584064) * Hi Guys, Make sure your IPN is setup properly. * After a transaction is completed, it’ll take you back BUT the act of taking the user back does not do anything. Paypal has to ping your server and let woocommerce know that they’ve paid. This is the IPN. * Best of luck! * Thread Starter [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584065) * Where do you set that? There’s no IPN information in the settings. * [jholder83864](https://wordpress.org/support/users/jholder83864/) * (@jholder83864) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584066) * You have to set it on paypal and woocommerce. Paypal: to know where to ping and woocommerce: to know where to receive. * Because you’re dealing with people’s money, I think it would be better to review this: [http://docs.woothemes.com/document/paypal-standard/](http://docs.woothemes.com/document/paypal-standard/) * Best of luck! * [GratuiTous](https://wordpress.org/support/users/beatstruggles/) * (@beatstruggles) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584067) * Hey Fishing, * I found a fix to the problem. * I went back to woocommerce 1.6.6, and the order completes perfectly on the virtual/ downloadables, just as it should. * **WARNING** — Be careful before uninstalling/downgrading if you go this route. It can really mess things up. Maybe try doing this on a localhost first! * I’ve got up to Woocommerce 2.0.0, and the order completes as well. I will be doing further tests tomorrow to see what is the update that is throwing us off! * Riley! * Thread Starter [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584071) * Riley, you rock buddy! * I’m not so sure I want to downgrade as I’m sort of stuck in a theme. Might cause too much issue. Let me know if you can trace the issue. * [GratuiTous](https://wordpress.org/support/users/beatstruggles/) * (@beatstruggles) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584080) * Hey Fishing, * I did some testing and here’s what I found. * Woocommerce 1.6.6 to 2.0.3 allows the transaction to be completed 100% when customer purchases. Both emails are sent automatically on the purchase. (Customers email for the downloadable product, and your email invoice of the transaction). * They just updated to 2.0.5 which still does not “auto complete” the transaction even when the product is both “Virtual” and “Downloadable”. * Something they have changed is effecting our “completed” orders! * But good news is 2.0.3 seems to be doing great. * **Note** * One thing I found is that if I de-activiated the plugin first, then overwrite the files, it kept my stuff as it was, just upgraded/downgraded to the version I was overwriting. But when I DELETED the plugin, then stuff got very wonky. So deactivate, and overwrite with Filezilla if you go that way. (Then simply re-activate in the wordpress plugins). * Again, do your backups before proceeding with it ;). (Full backup, + the CPanel partial backups to be safe) * [GratuiTous](https://wordpress.org/support/users/beatstruggles/) * (@beatstruggles) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584083) * Alright, I’ve found an answer talking to Mike Jolley via github. * Here’s the convo: [https://github.com/woothemes/woocommerce/issues/2833](https://github.com/woothemes/woocommerce/issues/2833) * [kipprsnak1](https://wordpress.org/support/users/kipprsnak1/) * (@kipprsnak1) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584085) * Where did you download the 2.0.3? I have every kind of notification working BUT completing orders. Need to try the downgrade to see if it will help!! * Thread Starter [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584086) * Yeah I upgraded to the newest version today thinking there was a fix. But nope, still having the issues. Where do you find the old version? * Thread Starter [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584087) * I found it. You can download the older version here. * [http://wordpress.org/extend/plugins/woocommerce/developers/](http://wordpress.org/extend/plugins/woocommerce/developers/) * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584088) * ^ The fix for pending IPN will be in the next update. NOTE **this doesn’t affect live paypal IPN requests, just sandbox!** * Thread Starter [fishingreviewstv](https://wordpress.org/support/users/fishingreviewstv/) * (@fishingreviewstv) * [13 years, 1 month ago](https://wordpress.org/support/topic/orders-not-completing/#post-3584089) * What’s the point of that? We need Paypal to work. Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/orders-not-completing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/orders-not-completing/page/2/?output_format=md) The topic ‘Orders not completing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 30 replies * 11 participants * Last reply from: [riki81](https://wordpress.org/support/users/riki81/) * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/orders-not-completing/page/2/#post-3584188) * Status: not resolved