Title: Orders not completing
Last modified: June 5, 2019

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# Orders not completing

 *  Resolved [markwebstar](https://wordpress.org/support/users/markwebstar/)
 * (@markwebstar)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/orders-not-completing-4/)
 * Some of my customers have begun to report errors when trying to complete checkouts
   through PayPal on my Woocommerce webstore.
 * They are receiving an error that says “Sorry, we can’t complete your purchase
   at this time.”
 * I don’t really understand the logs but it looks like some PayPal Express Checkout
   payments may be timing out :-
 * [BILLINGAGREEMENTACCEPTEDSTATUS] => 0
    [CHECKOUTSTATUS] => PaymentActionNotInitiated
 *  [TOKEN] => EC-6G447777D41218449
    [SUCCESSPAGEREDIRECTREQUESTED] => false [TIMESTAMP]
   => 2019-06-05T12:31:46Z [CORRELATIONID] => 97244d66df873 [ACK] => Failure [VERSION]
   => 120.0 [BUILD] => 52936238 [L_ERRORCODE0] => 10606 [L_SHORTMESSAGE0] => Buyer
   cannot pay. [L_LONGMESSAGE0] => Transaction rejected, please contact the buyer.[
   L_SEVERITYCODE0] => Error
 * Not all of the failed purchases report Error Code 10606 (which I understand to
   be a PayPal credit card issue), others only end with the following line :-
 * [PAYMENTREQUESTINFO_0_ERRORCODE] => 0
 * The only recent change I’ve made to the site is to enable geolocation, but I’ve
   since turned it off in case that was contributing to the problem. There was one
   log that stated “NOTICE Unable to download GeoIP Database: Forbidden”.
 * Any advice would be much appreciated,
 * Mark
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-not-completing-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [markwebstar](https://wordpress.org/support/users/markwebstar/)
 * (@markwebstar)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/orders-not-completing-4/#post-11630540)
 * I would appreciate if someone from Woocommerce would reply and help me with this
   problem.
 * Also, is it normal that a log would be generated for a successful order ? Or 
   should this only happen if there is an error ?
 * Thanks,
 * Mark
 *  Plugin Support [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [6 years, 11 months ago](https://wordpress.org/support/topic/orders-not-completing-4/#post-11636841)
 * Hi Mark,
 * Thanks for reaching out.
 * Typically, the “Sorry, we can’t complete your purchase at this time” error results
   from something not being set up correctly with the account on PayPal’s end or
   there’s just a technical difficulty on their side of things. I’ve also seen this
   error occur if the email address used to complete the payment is the same email
   entered in the PayPal settings in the plugin (if you were testing a transaction
   as a customer, for example).
 * I would first recommend reaching out to PayPal to make sure there aren’t any 
   issues with the account.
 * Also, as you mentioned, the `10606` error code means that the credit card being
   used can’t be used on the PayPal system. Were there any other error codes that
   stood out to you from the logs? Also, how often is this happening? Is it just
   random?
 * Thanks and looking forward to your reply.
 *  Plugin Support [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [6 years, 11 months ago](https://wordpress.org/support/topic/orders-not-completing-4/#post-11655274)
 * Howdy,
 * This thread has been inactive for a bit, so I’m going to mark it as `Resolved`
   now. Please feel free to open a new thread if you have any further questions.
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Orders not completing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [fail](https://wordpress.org/support/topic-tag/fail/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 3 replies
 * 2 participants
 * Last reply from: [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/orders-not-completing-4/#post-11655274)
 * Status: resolved