• Resolved yusuflimz

    (@yusuflimz)


    Hi there. All our Stripe Payments have begun to fail regardless of Apple Pay / Debit Card etc.

    stripe support says

    “they’d be best to sort this out for you here Jamal, since their sending the “invalid_request_” calls over resulting to the error logs on your account”

    I’ve updated WooCommerce and Stripe Inetegration to the latest versions and the problem still persists.

    PayPal integration is working just fine. Please help 🙁

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi @yusuflimz – Do you happen to have the logs available for these failed payments? You can find those at: WooCommerce > Status > Logs

    Thread Starter yusuflimz

    (@yusuflimz)

    I do – can i send them to you privately?

    It has customer information in there

    Thread Starter yusuflimz

    (@yusuflimz)

    @jricketts4 is this possible?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @yusuflimz,

    If you remove the customer information from the logs and post details for a single transaction which experienced this behaviour we’ll be happy to take a closer look for you.

    Thread Starter yusuflimz

    (@yusuflimz)

    2020-11-06T04:58:01+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====

    2020-11-06T05:16:43+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    sources/src_1HkNJWIiJ7Ev3f0UsuSVjYjC
    ====End Log====

    2020-11-06T05:16:43+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    customers request: Array
    (
    [email] => obfuscated@obfuscated.com
    [description] => Name: Namefiscated Surnamefiscated, Guest
    [metadata] => Array
    (
    )

    )

    ====End Log====

    2020-11-06T05:16:58+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    Info: Begin processing payment for order 2180 for the amount of 24.99
    ====End Log====

    2020-11-06T05:16:58+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HkNJWIiJ7Ev3f0UsuSVjYjC
    [amount] => 2499
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2180
    [metadata] => Array
    (
    [customer_name] => Namefiscated Surnamefiscated
    [customer_email] => obfuscated@obfuscated.com
    [order_id] => 2180
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_IL3Q70RUA3ibiF
    )

    ====End Log====

    2020-11-06T05:17:04+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    Stripe PaymentIntent pi_1HkNJrIiJ7Ev3f0UoJFcTiPH initiated for order 2180
    ====End Log====

    2020-11-06T05:17:04+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    payment_intents/pi_1HkNJrIiJ7Ev3f0UoJFcTiPH/confirm request: Array
    (
    [source] => src_1HkNJWIiJ7Ev3f0UsuSVjYjC
    )

    ====End Log====

    2020-11-06T05:17:10+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    Stripe PaymentIntent pi_1HkNJrIiJ7Ev3f0UoJFcTiPH succeeded for order 2180
    ====End Log====

    2020-11-06T05:17:10+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    Processing response: stdClass Object
    (
    [id] => ch_1HkNJxIiJ7Ev3f0UutSKkwVB
    [object] => charge
    [amount] => 2499
    [amount_captured] => 2499
    [amount_refunded] => 0
    [application] =>
    [application_fee] =>
    [application_fee_amount] =>
    [balance_transaction] => txn_1HkNJyIiJ7Ev3f0UoUJpgJ17
    [billing_details] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Cityfiscated
    [country] => GB
    [line1] => linefiscated
    [line2] =>
    [postal_code] => postcodcefiscated
    [state] =>
    )

    [email] => obfuscated@obfuscated.com
    [name] => Namefiscated Surnamefiscated
    [phone] => +00000000000000
    )

    [calculated_statement_descriptor] => IBN DAUD BOOKS
    [captured] => 1
    [created] => 1604639829
    [currency] => gbp
    [customer] => cus_IL3Q70RUA3ibiF
    [description] => Ibn Daud Books – Order 2180
    [destination] =>
    [dispute] =>
    [disputed] =>
    [failure_code] =>
    [failure_message] =>
    [fraud_details] => stdClass Object
    (
    )

    [invoice] =>
    [livemode] => 1
    [metadata] => stdClass Object
    (
    [customer_name] => Namefiscated Surnamefiscated
    [customer_email] => obfuscated@obfuscated.com
    [order_id] => 2180
    )

    [on_behalf_of] =>
    [order] =>
    [outcome] => stdClass Object
    (
    [network_status] => approved_by_network
    [reason] =>
    [risk_level] => normal
    [seller_message] => Payment complete.
    [type] => authorized
    )

    [paid] => 1
    [payment_intent] => pi_1HkNJrIiJ7Ev3f0UoJFcTiPH
    [payment_method] => src_1HkNJWIiJ7Ev3f0UsuSVjYjC
    [payment_method_details] => stdClass Object
    (
    [card] => stdClass Object
    (
    [brand] => visa
    [checks] => stdClass Object
    (
    [address_line1_check] => unavailable
    [address_postal_code_check] => unavailable
    [cvc_check] =>
    )

    [country] => GB
    [exp_month] => 12
    [exp_year] => 2023
    [fingerprint] => Fu97NwoKtVEnUEpW
    [funding] => debit
    [installments] =>
    [last4] => 0000
    [network] => visa
    [three_d_secure] =>
    [wallet] => stdClass Object
    (
    [apple_pay] => stdClass Object
    (
    )

    [dynamic_last4] => 5340
    [type] => apple_pay
    )

    )

    [type] => card
    )

    [receipt_email] =>
    [receipt_number] =>
    [receipt_url] => https://pay.stripe.com/receipts/acct_1Gg9xUIiJ7Ev3f0U/ch_1HkNJxIiJ7Ev3f0UutSKkwVB/rcpt_IL3QS52ikllHs08FhpF6BQoN2zznkf4
    [refunded] =>
    [refunds] => stdClass Object
    (
    [object] => list
    [data] => Array
    (
    )

    [has_more] =>
    [total_count] => 0
    [url] => /v1/charges/ch_1HkNJxIiJ7Ev3f0UutSKkwVB/refunds
    )

    [review] =>
    [shipping] =>
    [source] => stdClass Object
    (
    [id] => src_1HkNJWIiJ7Ev3f0UsuSVjYjC
    [object] => source
    [amount] =>
    [card] => stdClass Object
    (
    [exp_month] => 12
    [exp_year] => 2023
    [last4] => 0000
    [country] => GB
    [brand] => Visa
    [address_line1_check] => unavailable
    [address_zip_check] => unavailable
    [funding] => debit
    [tokenization_method] => apple_pay
    [dynamic_last4] => 5340
    [fingerprint] => Fu97NwoKtVEnUEpW
    [three_d_secure] => optional
    [name] =>
    [cvc_check] =>
    )

    [client_secret] => src_client_secret_6AjmnBDjG8UWkb3zxHitIQ2p
    [created] => 1604639830
    [currency] =>
    [flow] => none
    [livemode] => 1
    [metadata] => stdClass Object
    (
    )

    [owner] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => citfiscated
    [country] => GB
    [line1] => linefiscaqted
    [line2] =>
    [postal_code] => postficated
    [state] =>
    )

    [email] => obfuscated@obfuscated.com
    [name] => Namefiscated Surnamefiscated
    [phone] => +000000000
    [verified_address] =>
    [verified_email] =>
    [verified_name] =>
    [verified_phone] =>
    )

    [statement_descriptor] =>
    [status] => consumed
    [type] => card
    [usage] => reusable
    )

    [source_transfer] =>
    [statement_descriptor] =>
    [statement_descriptor_suffix] =>
    [status] => succeeded
    [transfer_data] =>
    [transfer_group] =>
    )

    ====End Log====

    2020-11-06T05:17:10+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    balance/history/txn_1HkNJyIiJ7Ev3f0UoUJpgJ17
    ====End Log====

    2020-11-06T05:17:25+00:00 DEBUG
    ====Stripe Version: 4.5.1====
    ====Start Log====
    sources/src_1HkNKCIiJ7Ev3f0UnZgxSsfa
    ====End Log====

    Thread Starter yusuflimz

    (@yusuflimz)

    Just tried to place an order.

    – No thank you page – customer still stays in checkout
    – No error message (Apple pay has error message)
    – Two orders get createdin WooCommerce
    – Second One Fails
    – First One Is in Processing
    – Customers end up placing multiple orders and we have to refund

    ————-

    Logs below

    ————-

    2020-11-12T15:01:33+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2240 for the amount of 1.00
    ====End Log====

    2020-11-12T15:01:33+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2240
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2240
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSDWbTbzxZLEJ
    )

    ====End Log====

    2020-11-12T15:01:41+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    sources/src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    ====End Log====

    2020-11-12T15:01:42+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    customers request: Array
    (
    [email] => dontatme@mebro
    [description] => Name: Yusuf Limalia, Guest
    [metadata] => Array
    (
    )

    )

    ====End Log====

    2020-11-12T15:01:44+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Stripe PaymentIntent pi_1HmhIxIiJ7Ev3f0UJtxLfeAS initiated for order 2240
    ====End Log====

    2020-11-12T15:01:44+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents/pi_1HmhIxIiJ7Ev3f0UJtxLfeAS/confirm request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    )

    ====End Log====

    2020-11-12T15:01:51+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Stripe PaymentIntent pi_1HmhIxIiJ7Ev3f0UJtxLfeAS succeeded for order 2240
    ====End Log====

    2020-11-12T15:01:51+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Processing response: stdClass Object
    (
    [id] => ch_1HmhJ3IiJ7Ev3f0UGkEqP1B9
    [object] => charge
    [amount] => 100
    [amount_captured] => 100
    [amount_refunded] => 0
    [application] =>
    [application_fee] =>
    [application_fee_amount] =>
    [balance_transaction] => txn_1HmhJ4IiJ7Ev3f0UQBeRuvc6
    [billing_details] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Leicester
    [country] => GB
    [line1] => 9999 Street Street
    [line2] => Eggington
    [postal_code] => LE1 2SS
    [state] => Leicestershire
    )

    [email] => dontatme@mebro
    [name] => Yusuf Limalia
    [phone] => 00000000
    )

    [calculated_statement_descriptor] => IBN DAUD BOOKS
    [captured] => 1
    [created] => 1605193309
    [currency] => gbp
    [customer] => cus_INSDWbTbzxZLEJ
    [description] => Ibn Daud Books – Order 2240
    [destination] =>
    [dispute] =>
    [disputed] =>
    [failure_code] =>
    [failure_message] =>
    [fraud_details] => stdClass Object
    (
    )

    [invoice] =>
    [livemode] => 1
    [metadata] => stdClass Object
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2240
    )

    [on_behalf_of] =>
    [order] =>
    [outcome] => stdClass Object
    (
    [network_status] => approved_by_network
    [reason] =>
    [risk_level] => normal
    [seller_message] => Payment complete.
    [type] => authorized
    )

    [paid] => 1
    [payment_intent] => pi_1HmhIxIiJ7Ev3f0UJtxLfeAS
    [payment_method] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [payment_method_details] => stdClass Object
    (
    [card] => stdClass Object
    (
    [brand] => amex
    [checks] => stdClass Object
    (
    [address_line1_check] => pass
    [address_postal_code_check] => pass
    [cvc_check] => pass
    )

    [country] => GB
    [exp_month] => 5
    [exp_year] => 2024
    [fingerprint] => pCLy9metERHOVNtV
    [funding] => credit
    [installments] =>
    [last4] => 1005
    [network] => amex
    [three_d_secure] =>
    [wallet] =>
    )

    [type] => card
    )

    [receipt_email] =>
    [receipt_number] =>
    [receipt_url] => https://pay.stripe.com/receipts/acct_1Gg9xUIiJ7Ev3f0U/ch_1HmhJ3IiJ7Ev3f0UGkEqP1B9/rcpt_INSD6gHA8qxGonO9HYC4hHM2yo3usgv
    [refunded] =>
    [refunds] => stdClass Object
    (
    [object] => list
    [data] => Array
    (
    )

    [has_more] =>
    [total_count] => 0
    [url] => /v1/charges/ch_1HmhJ3IiJ7Ev3f0UGkEqP1B9/refunds
    )

    [review] =>
    [shipping] =>
    [source] => stdClass Object
    (
    [id] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [object] => source
    [amount] =>
    [card] => stdClass Object
    (
    [exp_month] => 5
    [exp_year] => 2024
    [last4] => 1005
    [country] => GB
    [brand] => American Express
    [address_line1_check] => pass
    [address_zip_check] => pass
    [cvc_check] => pass
    [funding] => credit
    [fingerprint] => pCLy9metERHOVNtV
    [three_d_secure] => optional
    [name] =>
    [tokenization_method] =>
    [dynamic_last4] =>
    )

    [client_secret] => src_client_secret_3ZE13PiWguARYRvKcKTLpoP4
    [created] => 1605193310
    [currency] =>
    [flow] => none
    [livemode] => 1
    [metadata] => stdClass Object
    (
    )

    [owner] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Leicester
    [country] => GB
    [line1] => 99 this street
    [line2] => Oadby
    [postal_code] => LE1 2SS
    [state] => Leicestershire
    )

    [email] => dontatme@mebro
    [name] => Yusuf Limalia
    [phone] => 00000000
    [verified_address] =>
    [verified_email] =>
    [verified_name] =>
    [verified_phone] =>
    )

    [statement_descriptor] =>
    [status] => consumed
    [type] => card
    [usage] => reusable
    )

    [source_transfer] =>
    [statement_descriptor] =>
    [statement_descriptor_suffix] =>
    [status] => succeeded
    [transfer_data] =>
    [transfer_group] =>
    )

    ====End Log====

    2020-11-12T15:01:51+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    balance/history/txn_1HmhJ4IiJ7Ev3f0UQBeRuvc6
    ====End Log====

    2020-11-12T15:01:52+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2241 for the amount of 1.00
    ====End Log====

    2020-11-12T15:01:52+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2241
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2241
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSDpH2E48KUmS
    )

    ====End Log====

    2020-11-12T15:02:03+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    sources/src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    ====End Log====

    2020-11-12T15:02:09+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    customers request: Array
    (
    [email] => dontatme@mebro
    [description] => Name: Yusuf Limalia, Guest
    [metadata] => Array
    (
    )

    )

    ====End Log====

    2020-11-12T15:02:19+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2241 for the amount of 1.00
    ====End Log====

    2020-11-12T15:02:19+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2241
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2241
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSD8nplKjmXen
    )

    ====End Log====

    2020-11-12T15:02:31+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    sources/src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    ====End Log====

    2020-11-12T15:02:42+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2241 for the amount of 1.00
    ====End Log====

    2020-11-12T15:02:42+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2241
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2241
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSD8nplKjmXen
    )

    ====End Log====

    2020-11-12T15:02:55+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    sources/src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    ====End Log====

    2020-11-12T15:03:01+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2241 for the amount of 1.00
    ====End Log====

    2020-11-12T15:03:01+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2241
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2241
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSD8nplKjmXen
    )

    ====End Log====

    2020-11-12T15:03:10+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    sources/src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    ====End Log====

    2020-11-12T15:03:16+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Info: Begin processing payment for order 2241 for the amount of 1.00
    ====End Log====

    2020-11-12T15:03:16+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1HmhIQIiJ7Ev3f0UsTiM9m4T
    [amount] => 100
    [currency] => gbp
    [description] => Ibn Daud Books – Order 2241
    [metadata] => Array
    (
    [customer_name] => Yusuf Limalia
    [customer_email] => dontatme@mebro
    [order_id] => 2241
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_INSD8nplKjmXen
    )

    ====End Log====

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @yusuflimz,

    One of the errors I noticed in your logs refers to SSL and is this error below.

    Stripe Payment Request live mode requires SSL.

    I’d suggest checking your site is using HTTPS and that your domain names SSL certificate is correctly configured.

    Thread Starter yusuflimz

    (@yusuflimz)

    Site is definitely using SSL

    SSL is configured correctly.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @yusuflimz,

    Could you post the site’s system status report for us?

    Best,

    Ross

    Thread Starter yusuflimz

    (@yusuflimz)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ibndaudbooks.com
    Site address (URL): https://ibndaudbooks.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 32 MB
    PHP Time Limit: 1500
    PHP Max Input Vars: 2000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.24-MariaDB-log-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.7.0
    WC Database Prefix: wpha_
    Total Database Size: 36.84MB
    Database Data Size: 31.66MB
    Database Index Size: 5.18MB
    wpha_woocommerce_sessions: Data: 1.83MB + Index: 0.11MB + Engine MyISAM
    wpha_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_woocommerce_order_items: Data: 0.10MB + Index: 0.05MB + Engine MyISAM
    wpha_woocommerce_order_itemmeta: Data: 0.85MB + Index: 0.45MB + Engine MyISAM
    wpha_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_actionscheduler_actions: Data: 0.39MB + Index: 0.19MB + Engine MyISAM
    wpha_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_actionscheduler_logs: Data: 0.27MB + Index: 0.21MB + Engine MyISAM
    wpha_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wpha_comments: Data: 0.65MB + Index: 0.25MB + Engine MyISAM
    wpha_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_loginizer_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpha_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpha_mailchimp_jobs: Data: 0.21MB + Index: 0.01MB + Engine MyISAM
    wpha_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_field_meta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpha_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_nf3_upgrades: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wpha_options: Data: 2.99MB + Index: 0.21MB + Engine MyISAM
    wpha_postmeta: Data: 2.96MB + Index: 1.76MB + Engine MyISAM
    wpha_posts: Data: 13.26MB + Index: 0.18MB + Engine MyISAM
    wpha_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpha_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_usermeta: Data: 0.26MB + Index: 0.15MB + Engine MyISAM
    wpha_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpha_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_customer_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    wpha_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_wc_order_product_lookup: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
    wpha_wc_order_stats: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wpha_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfblockediplog: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wpha_wfblocks7: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wpha_wfconfig: Data: 1.85MB + Index: 0.02MB + Engine MyISAM
    wpha_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wffilemods: Data: 2.59MB + Index: 0.51MB + Engine MyISAM
    wpha_wfhits: Data: 0.72MB + Index: 0.16MB + Engine MyISAM
    wpha_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpha_wfknownfilelist: Data: 1.38MB + Index: 0.16MB + Engine MyISAM
    wpha_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wflogins: Data: 0.39MB + Index: 0.09MB + Engine MyISAM
    wpha_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpha_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpha_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wfstatus: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
    wpha_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_yoast_indexable: Data: 0.32MB + Index: 0.17MB + Engine MyISAM
    wpha_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpha_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpha_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 108
    custom_css: 1
    nav_menu_item: 28
    nectar_slider: 5
    nf_sub: 417
    page: 13
    post: 3
    product: 2
    product_variation: 2
    revision: 340
    shop_coupon: 34
    shop_order: 729
    shop_order_refund: 44
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (31) ###
    
    Code Snippets: by Code Snippets Pro – 2.14.0
    Duplicate Page: by mndpsingh287 – 4.3
    Envato Market: by Envato – 2.0.6
    Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
    Flexible Shipping: by WP Desk – 3.16.1 – Installed version not tested with active version of WooCommerce 4.7.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.13.0
    If Menu - Visibility control for menu items: by Layered – 0.16.1
    Jetpack by WordPress.com: by Automattic – 9.1
    Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.4.1
    Loginizer: by Softaculous – 1.6.4
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.7.0
    Ninja Forms: by Saturday Drive – 3.4.30
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Salient Core: by ThemeNectar – 1.7
    Salient Demo Importer: by ThemeNectar – 1.2
    Salient Home Slider: by ThemeNectar – 1.3
    Salient Nectar Slider: by ThemeNectar – 1.6
    Salient Portfolio: by ThemeNectar – 1.6
    Salient Shortcodes: by ThemeNectar – 1.4
    Salient Social: by ThemeNectar – 1.1
    Salient Widgets: by ThemeNectar – 1.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.34
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.7.0
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.1 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    Wordfence Security: by Wordfence – 7.4.12
    Yoast SEO: by Team Yoast – 15.2.1 – Installed version not tested with active version of WooCommerce 4.7.0
    WP Mail SMTP: by WPForms – 2.5.1
    
    ### Inactive Plugins (3) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.7
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Hello Dolly: by Matt Mullenweg – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #463 - /shop/
    Cart: #464 - /cart/
    Checkout: #465 - /checkout/
    My account: #466 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Salient
    Version: 12.1.3
    Author URL: https://themeforest.net/user/themenectar
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: salient/woocommerce/checkout/form-checkout.php
    salient/woocommerce/checkout/review-order.php
    salient/woocommerce/checkout/terms.php
    salient/woocommerce/content-product.php
    salient/woocommerce/content-single-product.php
    salient/woocommerce/loop/add-to-cart.php
    salient/woocommerce/loop/loop-start.php
    salient/woocommerce/myaccount/form-login.php
    salient/woocommerce/single-product/product-image.php
    salient/woocommerce/single-product/tabs/description.php
    salient/woocommerce/single-product/tabs/tabs.php
    
    ### Action Scheduler ###
    
    Complete: 1,040
    Oldest: 2020-11-07 17:53:59 +0000
    Newest: 2020-11-15 20:52:15 +0000
    
    
    Thread Starter yusuflimz

    (@yusuflimz)

    @rossviviano hello there. Any luck?

    Plugin Support tijosh a11n

    (@tijosh)

    Hi there @yusuflimz,

    We’ve replied to your email and will continue helping there.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Orders Not Being Completed’ is closed to new replies.