Orders not automatically set to Complete when payment successful. 2nd user
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Hi @ihereira or @anastas10s
I have a staging site using Storefront theme and 2 plugins, WooCommerce & WooCommerce Stripe Gateway. (No Must-use or Drop-ins plugins)
I purchased product/the-seven-rays-of-life-webinar/ which I have confirmed is set as a simple product, Virtual but not downloadable.
This order is still stuck at Processing. Do you want an admin login for the staging site?Here is a copy of WooCommerce > Status WordPress Environment WordPress address (URL): https://staging2.meader.org Site address (URL): https://staging2.meader.org WC Version: 7.4.0 REST API Version: ✔ 7.4.0 WC Blocks Version: ✔ 9.4.3 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.85.0 OpenSSL/3.0.8 SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.4.0 WC Database Prefix: aquar_ Total Database Size: 123.06MB Database Data Size: 93.86MB Database Index Size: 29.20MB 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wp_block: 1 wp_global_styles: 1 wpcf7_contact_form: 1 wpem-temps: 1 wpephpcompat_jobs: 18 wpsc-product: 11 wpsc-product-file: 5 wysijap: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (2) WooCommerce Stripe Gateway: by WooCommerce – 7.1.0 WooCommerce: by Automattic – 7.4.0 Inactive Plugins (21) AddToAny Share Buttons: by AddToAny – 1.8.5 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.7.4 Elementor: by Elementor.com – 3.11.1 Elementor Pro: by Elementor.com – 3.11.1 Event Tickets: by The Events Calendar – 5.5.7 Event Tickets Plus: by The Events Calendar – 5.6.6.1 ManageWP - Worker: by GoDaddy – 4.9.16 Open External Links in a New Window: by WebFactory Ltd – 1.44 Post Type Switcher: by Triple J Software Inc. – 3.2.1 Redirection: by John Godley – 5.3.9 S3 Media Maestro: by Fly Plugins – 4.1.6 Sensei Pro (WC Paid Courses): by Automattic – 4.11.1.1.11.1 Show Current Template: by JOTAKI Taisuke – 0.4.6 SiteGround 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #3431 - /shop/ Cart: #3432 - /cart/ Checkout: #3433 - /checkout/ My account: #3434 - /my-account/ Terms and conditions: #12870 - /terms-of-use/ Theme Name: Storefront Version: 4.2.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-02-20 03:49:15 -08:00 Options: ✔ Notes: 117 Onboarding: completed Action Scheduler Complete: 272 Oldest: 2023-01-19 21:23:07 -0800 Newest: 2023-02-19 16:48:52 -0800 Failed: 1 Oldest: 2023-02-14 20:33:05 -0800 Newest: 2023-02-14 20:33:05 -0800 Pending: 2 Oldest: 2023-02-20 03:39:59 -0800 Newest: 2023-02-20 14:29:03 -0800 Status report information Generated at: 2023-02-19 17:07:59 -08:00 `As per the instructions in the “Guide to the WooCommerce Stripe forum” thread as a Woo paying customer “you can get help faster at WooCommerce.com > My Account > Tickets.”
The answer I received was that only products that are marked as Virtual and Downloadable are supposed to auto-complete.
Since my products are only marked as Virtual, they are not supposed to auto-complete.
Why this has always worked for the website, for over a 1,000 orders, the Woo help desk can not explain.One suggestion is for me to edit the products and mark the appropriate ones as downloadable.
The Woo help said that
“You can also set the product to be downloadable and virtual if you would like, which would auto-complete the purchase. If a download is not included, it won’t display any information about downloading anything.”
I tested this with one product on the staging site and it worked.
The other suggestion is there is some code which I can add to the website, which will make all orders auto-complete.
https://woocommerce.com/document/automatically-complete-orders/Hey there @andrewnz ,
Thank you so much for adding your input! Some of our customers might indeed find this guide helpful!
We appreciate you being an active part of the community 🙂
Have a wonderful day!
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