Title: Orders missing shipping methods
Last modified: September 20, 2017

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# Orders missing shipping methods

 *  Resolved [sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * (@sirrahikkala)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/orders-missing-shipping-methods/)
 * For some reason we have had increasing amount of orders where shipping method
   is not selected at all. We use cart value calculation to switch between fixed
   price or free price. Inside the order has been calculated correctly but the order
   listing misses the grey text of shipping method. We use the same shipping company
   so the missing method has not been too serious but we are about to add others
   so this needs to sorted. In my screenshot is same user, same device but different
   date. The shipping price is also the same (free) for both orders.
 * This environment I cannot duplicate for debugging so I have work with live site.
 * > [View post on imgur.com](https://imgur.com/a/qakx4)
    -  This topic was modified 8 years, 9 months ago by [sirrahikkala](https://wordpress.org/support/users/sirrahikkala/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Julia Amosova](https://wordpress.org/support/users/jamosova/)
 * (@jamosova)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/orders-missing-shipping-methods/#post-9768840)
 * Hi sirrahikkala,
 * Sorry to hear about the trouble and happy to help!
 * Would you please provide a bit more details about how the shipping is currently
   setup? Do you use Flat Rate shipping or any of the shipping extensions? If you
   could send a link to your site, it will be helpful as well (I couldn’t open a
   screenshot you sent).
 * Thank you and looking forward to your reply!
 *  Plugin Contributor [Julia Amosova](https://wordpress.org/support/users/jamosova/)
 * (@jamosova)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/orders-missing-shipping-methods/#post-9790474)
 * Hi sirrahikkala,
 * You haven’t connected with us for a while so I am going to close this thread 
   but feel free to connect with us again should you have additional questions!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Orders missing shipping methods’ is closed to new replies.

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## Tags

 * [klarna](https://wordpress.org/support/topic-tag/klarna/)
 * [shipping](https://wordpress.org/support/topic-tag/shipping/)

 * 2 replies
 * 2 participants
 * Last reply from: [Julia Amosova](https://wordpress.org/support/users/jamosova/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/orders-missing-shipping-methods/#post-9790474)
 * Status: resolved