Orders missing from backup?

  • Resolved MDC2957

    (@mdc2957)


    7 years, 2 months ago

    My web host guarantees their 30 days of backups so I wanted to test them to be sure they worked. long story short, it didn’t work right, it was confusing and somehow, I overwrote my current database instead of the empty one I created to test.

    Fortunately, I had an UpdraftPlus backup that completed this morning (db, uploads, themes, plugins, others) So I downloaded the files off my google drive and uploaded them to the updraft folder. I restored the backup and it looks like nearly everything worked, however, a couple of things.

    1) When I logged into my wp dashboard, there was a message from woocommerce about running the setup wizard. Not sure why?

    2) Although this backup completed this morning, Feb 18th, orders between Feb 15th and today are not showing up in WooCommerce. There weren’t many and I can re-create them, but I don’t understand why they wouldn’t be there if they occurred 2-3 days ago.

    3) Also, I made an addition to a page with my page builder on Thursday the 16th and that change is missing from the page after the restore from this morning.

    Overall though, I’m glad I had that updraft plus backup offsite and will continue to use it. But please, I would like to know why these things happened.

    • This topic was modified 7 years, 2 months ago by MDC2957.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 2 months ago

    Hi,

    Please could you send us a copy of the restoration log? This can be found in the ‘wp-content/updraft’ directory of the site via FTP.

    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Thread Starter MDC2957

    (@mdc2957)

    7 years, 2 months ago

    I’m guessing this is the right log file

    http://pastebin.com/RpVpfBFM

    I selected the one that matched the ID at the end of the backups file name that I used for the restoration.

    Thank you

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 2 months ago

    Hi,

    I’m afraid that the log you sent is the original backup log. However, from this log, it appears that the issue did not originate in the backup itself.

    The restoration log will be found in the same directory, and should have a timestamp matching the date/time you performed the restoration.

    Thread Starter MDC2957

    (@mdc2957)

    7 years, 2 months ago

    Sorry I don’t know what you are asking me for. There are a bunch of files in that folder, most start with log. Some start with deleteflag- There’s actually 33 files total in that wp-content/updraft folder. Can you be more specific? I don’t see anything in the folder that resembles a timestamp

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 2 months ago

    Hi,

    Apologies. Please could you send any ‘log.<random string>’ files that you can find that don’t include the ‘deleteflag’? We can then work out which are relevant to your issue.

    Thread Starter MDC2957

    (@mdc2957)

    7 years, 2 months ago

    Do you have an email address I can just zip them up and send them to?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 2 months ago

    Hi,

    Please could you send them to this address:

    davidn.updraftplus@forward.cat

    Thread Starter MDC2957

    (@mdc2957)

    7 years, 2 months ago

    Sent

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 1 month ago

    Hi,

    Apologies for the delay.

    I’m afraid that the logs do not show any errors or warnings that would suggest a cause for your issue. The only exception is in the first restoration attempt where a duplicate entry error occurred in the ‘wp_options’ table. However, the second restoration would have fixed this.

    I do notice that there was only ~12 minutes between the backup was taken, and the first restoration. Is it possible that the backup was taken after the initial restoration of the hosting backup (in which case the missing data may no longer have been present to back up)?

    Thread Starter MDC2957

    (@mdc2957)

    7 years, 1 month ago

    The Updraft backup I restored was taken around 8AM of the same morning that I tried the restore from the host. So the Updraft backup was definitely taken before I started screwing around with the host’s restoration feature. Let me ask this – what is the proper way to completely uninstall updraft plus (all logs, etc) and then I will re-install it and start over? Although, I’d like to save the connection setting to google drive as I recall that wasn’t the easiest thing to connect.

    • This reply was modified 7 years, 1 month ago by MDC2957.
    Thread Starter MDC2957

    (@mdc2957)

    7 years, 1 month ago

    Hi it’s me again. I decided to start with a clean slate. I used the wipe settings option and then deactivated and deleted updraftplus. I re-installed the plugin and put my remote storage info back in. However, when I try to run the backup now, I get this in the log file:

    0000.267 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
0000.270 (0) Semaphore lock (fd) failed (line 41)
0000.273 (0) Failed to gain semaphore lock (fd) - another backup of this type is apparently already active - aborting (if this is wrong - i.e. if the other backup crashed without removing the lock, then another can be started after 3 minutes)

    A minute or so later, the “last log message” says:
    The backup apparently succeeded and is now complete (Mar 06 12:01:03)

    But there is no backup on the remote storage. I have two log files (even though I only clicked backup now once) and they both end in that semaphore lock message. What to do?

Viewing 11 replies - 1 through 11 (of 11 total)
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