Support » Plugin: Order Splitter for WooCommerce » orders lost

  • Resolved heartofnature

    (@heartofnature)


    hi, I added a plug in called Order Splitter for WooCommerce
    It did not work for me so I deleted it.

    I assume when I deleted it it deleted all the statuses on some orders.

    Thus now I can’t access those orders because they are statusless..

    Help please.

    Nothing more shows when I press ALL(16), the same 5 orders keep showing.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Dear @heartofnature,

    Removing this plugin will never remove the statuses of your orders unless you were using some custom statuses. Kindly use the urgent help option under the help tab on settings page.

    Thanks,
    Fahad

    Thread Starter heartofnature

    (@heartofnature)

    I used custom statuses 😥
    I don’t see urgent help anywhere

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @heartofnature you don’t see the urgent help option because you have removed the plugin. Kindly install it again and get help from the development team.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @heartofnature here is the solution if have access to your database/phpmyadmin

    update our orders in posts database table so post_status field can be set to the default/valid order statuses registered by WooCommerce.

    Thread Starter heartofnature

    (@heartofnature)

    I had a problem where I thought that my orders were lost because I removed the plug in.

    The only removed the plug in because I could not use colors to manage statuses.

    The developer got in touch with me within minutes to assist.

    He showed me what I did wrong and why some orders was lost. And I could now understand it was a fault on my side! He went out of his way to fix the problem for me.

    He then also went the extra mile to teach me how to add colors to my order statuses.

    He even offered help with any wordpress issues.

    I am truly amazed at his friendliness and willingness to help.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Thank you @heartofnature

Viewing 6 replies - 1 through 6 (of 6 total)
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