Title: Orders link to different orders Last modified: March 17, 2022 --- # Orders link to different orders * Resolved [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/) * Hi, * When you go to **WooCommerce > Home** in the dashboard and you look at the new orders. These orders have the wrong customer name.. * For example you click on **#S1574 – Dana** then you go to the correct order # S1574 but that order is not from Dana but from someone else.. * How do I fix this? * [https://ibb.co/K5XG8VG](https://ibb.co/K5XG8VG) Viewing 6 replies - 1 through 6 (of 6 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15468981) * Hello, * Can you go to **WooCommerce > Status > Tools** and clear Analytics cache to see if that helps? * Link to image: [https://snipboard.io/HYMn5v.jpg](https://snipboard.io/HYMn5v.jpg) * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15471449) * Hi [@maykato](https://wordpress.org/support/users/maykato/) * Thank you for the tip! Still the problem occurs tho.. * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15471469) * [@basvweb](https://wordpress.org/support/users/basvweb/) * For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further: * System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available). * Thread Starter [basvweb](https://wordpress.org/support/users/basvweb/) * (@basvweb) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15471491) * [@oaoyadeyi](https://wordpress.org/support/users/oaoyadeyi/) [@maykato](https://wordpress.org/support/users/maykato/) * ``` ### WordPress Environment ### WordPress address (URL): https://ubiqbio.com Site address (URL): https://ubiqbio.com WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 256 MB PHP Time Limit: 600 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Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #1235 - /reagents/ Cart: #1236 - /cart/ Checkout: #1237 - /checkout/ My account: #1238 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ✔ Parent Theme Name: Porto Parent Theme Version: 6.2.4 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ✔ ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php 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porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto-child/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php 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porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: blog-large: blog-medium: blog-masonry: blog-masonry-small: blog-grid: blog-grid-small: related-post: portfolio-grid-one: portfolio-grid-two: portfolio-grid: portfolio-masonry: portfolio-full: portfolio-large: portfolio-medium: portfolio-timeline: related-portfolio: portfolio-cat-stripes: portfolio-cat-parallax: portfolio-thumbnail: member-two: member: widget-thumb-medium: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: shop_catalog: shop_single: shop_thumbnail: wc_order_status_icon: swatches_image_size: ### Currency Switcher Settings ### WooCommerce Currency Switcher Plugin: yes Currency switcher on per product basis: yes Revert to shop's default currency on checkout: no Apply currency conversion to fixed amount coupons: yes Add currency selector for fixed amount coupons: no Apply currency conversion to shipping amount: Apply currency conversion to minimum order amount required for free shipping: yes Apply currency conversion to cart fees: yes Apply currency conversion to WooCommerce Price Filter Widget: Switcher placement: Array ( [0] => single_page_after_price_select ) Switcher wrapper: %currency_switcher% Switcher item format: %currency_name% Link list switcher separator: Reposition page after currency switch: no Rounding: no_round Number of decimals: 2 Make "pretty price": no Apply rounding and "pretty price" to shipping rates: no Apply rounding and "pretty price" to shop's default currency: no Order currency: yes Format price: yes Currencies: Currency (shop's default): [EUR] Euro Total additional currencies: 2 Additional currency #1: yes alg_currency_switcher_currency_1: EUR Additional currency #2: yes alg_currency_switcher_currency_2: USD Exchange Rates: Exchange rates updates: twicedaily Exchange rates server: ecb Free Currency Converter API Key: not set CoinMarketCap API Key: Exchange rates offset: 0 #2 EUR/USD (United States (US) dollar): 1.10510000 alg_currency_switcher_exchange_rate_server_EUR_USD: default alg_currency_switcher_exchange_rate_offset_type_EUR_USD: default percent: 0 Currency Countries (by IP): Currency Countries (by IP): Enter countries as comma separated text: Override country: #1 [EUR] Euro: Array ( [0] => ) #2 [USD] United States (US) dollar: Array ( [0] => ) Currency Languages (Locales): Currency Languages (Locales): Enter locales as comma separated text: Always use locale to assign currency: #1 [EUR] Euro: Array ( [0] => ) #2 [USD] United States (US) dollar: Array ( [0] => ) Price Formats: #0 [EUR] Euro: left Additional currency code position (optional): Thousand separator: , Decimal separator: . Number of decimals: 2 Currency Symbol: #1 [EUR] Euro: Additional currency code position (optional): Thousand separator: Decimal separator: Number of decimals: Currency Symbol: #2 [USD] United States (US) dollar: Additional currency code position (optional): Thousand separator: Decimal separator: Number of decimals: Currency Symbol: Flags: #0 [EUR] Euro: #2 [USD] United States (US) dollar: Price conversion method: Fix mini cart: Disable on URI: Additional price filters: Price filters to remove: Session save path: ### Action Scheduler ### Complete: 703 Oldest: 2022-02-16 14:12:50 +0100 Newest: 2022-03-18 10:44:23 +0100 Pending: 4 Oldest: 2022-03-18 13:15:17 +0100 Newest: 2022-03-19 06:23:17 +0100 ### Status report information ### Generated at: 2022-03-18 10:56:48 +01:00 ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15471601) * Hello, * Did you find any errors under `WooCommerce > System Status > Logs`? * This kind of problem is usually caused by a conflict with your theme or with another plugin.   You can clear the site cache, temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) Disable all plugins except WooCommerce, then you can reactivate them one by one until the cause of the issue is found. * [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Let us know how it goes. * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15496333) * Hi [@basvweb](https://wordpress.org/support/users/basvweb/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Orders link to different orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/orders-link-to-different-orders/#post-15496333) * Status: resolved