Orders failing to retrieve error

Resolved
(@anshuak47)
I am getting this error whenever someone is trying to place the orders on the site This is the error I am getting.

Could not retrieve order. This browser may not be supported. Please try again with a different browser. CreditCardGateway.php:392
WordPress Environment

WordPress address (URL): https://johnnahensley.com
Site address (URL): https://johnnahensley.com
WC Version: 7.7.0
REST API Version: ✔ 7.7.0
WC Blocks Version: ✔ 10.0.4
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: nginx
PHP Version: 7.4.33.2
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.7.41-44-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.7.0
WC Database Prefix: f3gffef_
Total Database Size: 92.81MB
Database Data Size: 82.66MB
Database Index Size: 10.15MB
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Post Type Counts

attachment: 161
custom_css: 1
customize_changeset: 3
fl-builder-template: 26
fl-theme-layout: 11
mailpoet_page: 1
nav_menu_item: 27
oembed_cache: 4
page: 19
post: 62
product: 3
revision: 25
shop_order: 34
wp_global_styles: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (23)

Gravity Forms: by Gravity Forms – 2.7.6
Custom Dashboard & Login Page - AGCA: by Cusmin – 7.1.5
Antispam Bee: by pluginkollektiv – 2.11.3
BackupBuddy: by iThemes – 8.8.3
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.3.3
Beaver Themer: by The Beaver Builder Team – 1.4.5.1
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.4
PowerPack for Beaver Builder: by IdeaBox Creations – 2.30.0
Classic Editor: by WordPress Contributors – 1.6.3
iThemes Security Pro: by iThemes – 7.3.4
MailPoet Premium: by MailPoet – 4.15.0
MailPoet: by MailPoet – 4.15.0
MainWP Child: by MainWP – 4.4.1.1
Rank Math SEO PRO: by Rank Math – 3.0.31
Rank Math SEO: by Rank Math – 1.0.114
User Role Editor: by Vladimir Garagulya – 4.63.3
WooCommerce Stripe Gateway: by WooCommerce – 7.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce: by Automattic – 7.7.0
WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.5.3
WordPress Importer: by wordpressdotorg – 0.8.1
WP File Manager: by mndpsingh287 – 7.1.9
Smush: by WPMU DEV – 3.12.6

Inactive Plugins (7)

Akismet Anti-Spam: by Automattic – 5.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.14.1
Insights from Google PageSpeed: by Matt Keys – 4.0.8
Instagram Feed Pro Developer: by Smash Balloon – 5.12.8
Jetpack: by Automattic – 12.1
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.97
WP Rocket: by WP Media – 3.13.1

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advanced-cache.php: advanced-cache.php

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Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.2
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #110710 - /store/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #110713 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: http://www.fastlinemedia.com
Child Theme: ✔
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.7.13
Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ✔

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ✔

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ✔ Next scheduled: 2023-05-12 18:18:32 -04:00
Options: ✔
Notes: 81
Onboarding: completed

Action Scheduler

Complete: 3,918
Oldest: 2023-04-11 20:32:10 -0400
Newest: 2023-05-12 10:50:55 -0400

Failed: 152
Oldest: 2023-04-20 14:18:44 -0400
Newest: 2023-05-10 09:24:01 -0400

Pending: 3
Oldest: 2023-05-12 10:52:55 -0400
Newest: 2023-05-13 21:15:28 -0400

Status report information

Generated at: 2023-05-12 10:51:19 -04:00
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Viewing 2 replies - 1 through 2 (of 2 total)
Roxy
(@beautyofcode)

11 months, 2 weeks ago

Hi @anshuak47 ,

Thanks for reaching out!

I understand you’re seeing an error suggesting you try a different browser to place an order.

To clarify, does the issue persist when you try placing an order in a different browser?

Also, is this happening with all the payment gateway options active on the site, or only a specific one?

Can you please enable Cash On Delivery (COD) payment method under WooCommerce → Settings → Payments and see if you’re able to place an order using that method?

Additionally, kindly share a screenshot of the error as it appears on your website.

Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in your reply.

Cheers!

Roxy
(@beautyofcode)

11 months, 1 week ago

Hi @anshuak47 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Orders failing to retrieve error’ is closed to new replies.
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