Orders failing

Resolved yandoos
(@yandoos)

2 years, 6 months ago

Hello

Some orders have started failing with Woocommerce Paypal Payments. There is no info in the error message explaining why other than “Could not process order. Order status changed from Pending payment to Failed.”

Could you please let me know if there’s a fix for this? Thank you

`
### WordPress Environment ###

WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 49.98MB
Database Data Size: 39.24MB
Database Index Size: 10.74MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.27MB + Index: 0.33MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
wp_commentmeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_comments: Data: 0.38MB + Index: 0.28MB + Engine InnoDB
wp_huge_itportfolio_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_huge_itportfolio_params: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_huge_itportfolio_portfolios: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ksp_layers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ksp_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ksp_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.14MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 17.52MB + Index: 6.02MB + Engine InnoDB
wp_posts: Data: 7.28MB + Index: 0.50MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.44MB + Index: 0.48MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 412
efbl_skins: 6
mif_skins: 2
nav_menu_item: 72
oembed_cache: 14
page: 26
portfolio: 4
post: 19
postman_sent_mail: 250
product: 102
product_variation: 2
shop_coupon: 60
shop_order: 1297
shop_order_refund: 12
staff: 70
tribe_events: 16
tribe_venue: 5
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (26) ###

ManageWP – Worker: by GoDaddy – 4.9.10
Akismet Anti-Spam: by Automattic – 4.2.1
Autoptimize: by Frank Goossens (futtta) – 2.9.2
Better Recent Comments: by Barn2 Plugins – 1.1.5
Classic Editor: by WordPress Contributors – 1.6.2
Constant Contact Plugin for WordPress: by Katz Web Services
Inc. – 4.1.1

Contact Form 7: by Takayuki Miyoshi – 5.5.1
Easy Social Feed: by Easy Social Feed – 6.2.8
Facebook for WooCommerce: by Facebook – 2.6.5
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.1.14
Kadence Slider: by Kadence WP – 2.3.4
Kadence ShopKit: by Kadence WP – 1.6.25
Open Graph Metabox: by Niels van Renselaar – 1.4.4
Post SMTP: by Yehuda Hassine – 2.0.23
Really Simple SSL: by Really Simple Plugins – 5.1.2
The Events Calendar Shortcode & Block: by Event Calendar Newsletter – 2.5
The Events Calendar: by The Events Calendar – 5.9.2
Termly | GDPR/CCPA Cookie Consent Banner: by Termly – 3.0.2
Widget Options: by Widget Options Team – 3.7.9
Country Based Restrictions for WooCommerce: by zorem – 3.1
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
WooCommerce PayPal Payments: by WooCommerce – 1.6.1
WooCommerce: by Automattic – 5.8.0
Yoast SEO: by Team Yoast – 17.4
Smush: by WPMU DEV – 3.9.1

### Inactive Plugins (3) ###

Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.1
Under Construction: by WebFactory Ltd – 3.89
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (5) ###

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.6.4
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 4.1.0

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
grouped (grouped-2)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4 – /shop
Basket: #5 – /basket
Checkout: #6 – /checkout
My account: #7 – /my-account
Terms and conditions: #2165 – /terms-conditions

### Theme ###

Name: Ascend Premium Child Theme
Version: 1.0
Author URL: https://kadencethemes.com/
Child Theme: ✔
Parent Theme Name: Ascend – Premium
Parent Theme Version: 1.9.19
Parent Theme Author URL: https://www.kadencewp.com/
WooCommerce Support: ✔

### Templates ###

Overrides: ascend_premium/woocommerce/archive-product.php
ascend_premium/woocommerce/checkout/thankyou.php
ascend_premium/woocommerce/content-product.php
ascend_premium/woocommerce/content-single-product.php
ascend_premium/woocommerce/loop/loop-end.php
ascend_premium/woocommerce/loop/loop-start.php
ascend_premium/woocommerce/loop/rating.php
ascend_premium/woocommerce/loop/sale-flash.php
ascend_premium/woocommerce/product-searchform.php
ascend_premium/woocommerce/single-product/add-to-cart/variable.php
ascend_premium/woocommerce/single-product/product-image.php
ascend_premium/woocommerce/single-product/product-thumbnails.php
ascend_premium/woocommerce/single-product/related.php
ascend_premium/woocommerce/single-product/sale-flash.php
ascend_premium/woocommerce/single-product/up-sells.php
ascend_premium/woocommerce/single-product.php
ascend_premium/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: GB
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: Yes

### Action Scheduler ###

Complete: 831
Oldest: 2021-09-24 10:42:10 +0100
Newest: 2021-10-25 09:53:20 +0100

### Status report information ###

Generated at: 2021-10-25 10:02:47 +01:00

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@joostvandevijver)

thank you for reaching out, we are here to help.
The error you provided is the frontend error that is very generic. To get more details information you will need to activate “Logging” in the plugin settings. After this any error you see on the frontend will also generate more complex logs in the plugin logs that you can find here:
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

If you need further assistance, please let us know what the logs say and we can hopefully advise you on what is needed to get this resolved.

Kind regards,
Joost

Thread Starter

yandoos

(@yandoos)

2 years, 6 months ago

I’ve turned on logs for this plugin and had two further order failures. Here is the log –

2021-10-27T10:02:01+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: be9cd30247de8
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:02:02+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: 666ab7b4aa84f
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:06:51+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"GBP","value":"106.00","breakdown":{"item_total":{"currency_code":"GBP","value":"106.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"description":"","items":[{"name":"Extra Large 3 Wick Warm Hug Candle","unit_amount":{"currency_code":"GBP","value":"38.00"},"quantity":1,"description":"With\u00a0organic lemon myrtle, ginger, cardamom, grapefruit and juniper.\r\n\r\nPresented in a beautiful gift box.\r\n\r\nMade with eco soy","sku":"","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"Body Treats Gift Set","unit_amount":{"currency_code":"GBP","value":"39.50"},"quantity":1,"description":"","sku":"GS010","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"English Flowers Reed Diffuser 100ml","unit_amount":{"currency_code":"GBP","value":"28.50"},"quantity":1,"description":"","sku":"RD001","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}}],"payee":{"merchant_id":"J4L23LEHY7KXQ"},"shipping":{"name":{"full_name":"Birthday Gift for Paulina from Tamsin Birch"},"address":{"country_code":"GB","address_line_1":"Primrose Spinney","address_line_2":"Highwood","admin_area_1":"Hants","admin_area_2":"Ringwood","postal_code":"BH24 3LG"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-GB","brand_name":"New Forest Aromatics","return_url":"https:\/\/newforestaromatics.co.uk\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/newforestaromatics.co.uk\/checkout"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: e8510fb37e432
Response: Array
(
    [code] => 201
    [message] => Created
)

2021-10-27T10:06:52+00:00 DEBUG PATCH https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Request Body: [{"op":"replace","value":{"reference_id":"default","amount":{"currency_code":"GBP","value":"106.00","breakdown":{"item_total":{"currency_code":"GBP","value":"106.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"description":"","items":[{"name":"Extra Large 3 Wick Warm Hug Candle","unit_amount":{"currency_code":"GBP","value":"38.00"},"quantity":1,"description":"With\u00a0organic lemon myrtle, ginger, cardamom, grapefruit and juniper.\r\n\r\nPresented in a beautiful gift box.\r\n\r\nMade with eco soy","sku":"","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"Body Treats Gift Set","unit_amount":{"currency_code":"GBP","value":"39.50"},"quantity":1,"description":"","sku":"GS010","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"English Flowers Reed Diffuser 100ml","unit_amount":{"currency_code":"GBP","value":"28.50"},"quantity":1,"description":"","sku":"RD001","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}}],"payee":{"merchant_id":"J4L23LEHY7KXQ"},"shipping":{"name":{"full_name":"Birthday Gift for Paulina from Tamsin Birch"},"address":{"country_code":"GB","address_line_1":"Primrose Spinney","address_line_2":"Highwood","admin_area_1":"Hants","admin_area_2":"Ringwood","postal_code":"BH24 3LG"}},"custom_id":"adbefe-5612","invoice_id":"adbefe-5612"},"path":"\/purchase_units\/@reference_id=='default'"}]
Response Debug ID: 4e1e9d52f653a
Response: Array
(
    [code] => 204
    [message] => No Content
)

2021-10-27T10:06:53+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Response Debug ID: 8ab16dc9eb584
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:13+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Response Debug ID: fe4b28f72be51
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:16+00:00 DEBUG PATCH https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Request Body: [{"op":"replace","value":{"reference_id":"default","amount":{"currency_code":"GBP","value":"106.00","breakdown":{"item_total":{"currency_code":"GBP","value":"106.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"description":"","items":[{"name":"Extra Large 3 Wick Warm Hug Candle","unit_amount":{"currency_code":"GBP","value":"38.00"},"quantity":1,"description":"With\u00a0organic lemon myrtle, ginger, cardamom, grapefruit and juniper.\r\n\r\nPresented in a beautiful gift box.\r\n\r\nMade with eco soy","sku":"","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"Body Treats Gift Set","unit_amount":{"currency_code":"GBP","value":"39.50"},"quantity":1,"description":"","sku":"GS010","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"English Flowers Reed Diffuser 100ml","unit_amount":{"currency_code":"GBP","value":"28.50"},"quantity":1,"description":"","sku":"RD001","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}}],"payee":{"merchant_id":"J4L23LEHY7KXQ"},"shipping":{"name":{"full_name":"Birthday Gift for Paulina from Tamsin Birch"},"address":{"country_code":"GB","address_line_1":"Primrose Spinney","address_line_2":"Highwood","admin_area_1":"Hants","admin_area_2":"Ringwood","postal_code":"BH24 3LG"}},"custom_id":"adbefe-5612","invoice_id":"adbefe-5612"},"path":"\/purchase_units\/@reference_id=='default'"}]
Response Debug ID: f8a3bf1d7885b
Response: Array
(
    [code] => 204
    [message] => No Content
)

2021-10-27T10:08:17+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Response Debug ID: 563d1d57bec46
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:19+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J/capture
Response Debug ID: 5f991a2b75289
Response: Array
(
    [code] => 201
    [message] => Created
)

2021-10-27T10:08:25+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: 88e7411da4623
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:30+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"cfe86820-370d-11ec-b7bb-7b9444e67a75","transmission_time":"2021-10-27T10:08:20Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-2f1e8d33","auth_algo":"SHA256withRSA","transmission_sig":"EAT94z184mHNNyZAD3uMjSTMn6AMQE6zhLB3Yn\/RCyGADDlrYVb6eN4lujfdl\/w\/ARrl8UxM0UZMNBUW2R3wV8CLxdgP4p7gsmnyfGVAJI1\/Vv9rwhrirv7dn61bYLoKgeVt7GWyHrU7cS4IYQ\/mny7VBo9FftaNMj3yKrEhKIlVhUZAIauS+5f6DHAWF3NI3p9MIHsG2LY4\/0ha2otZkaCnuwW+5JK42SrNlDvuQ43czC8z9L2imnb4mu0dW01B3ikThh5jxf9UY\/FZz6y4J7IODvLt1uKQYAcLZQQjeAIUKM1ExjhEVPbJxaJVyGJA8MkKCvF0Iizo6POoRnyHIA==","webhook_id":"8VV503502C9258821","webhook_event":{"id":"WH-14712291HU349930F-12E97345SL642940N","event_version":"1.0","create_time":"2021-10-27T10:08:15.629Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2021-10-27T10:06:50Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"GBP","value":"106.00","breakdown":{"item_total":{"currency_code":"GBP","value":"106.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"payee":{"email_address":"debbie@newforestaromatics.co.uk","merchant_id":"J4L23LEHY7KXQ","display_data":{"brand_name":"New Forest Aromatics"}},"description":"","custom_id":"adbefe-5612","invoice_id":"adbefe-5612","items":[{"name":"Extra Large 3 Wick Warm Hug Candle","unit_amount":{"currency_code":"GBP","value":"38.00"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"With\u00a0organic lemon myrtle, ginger, cardamom, grapefruit and juniper.\r\n\r\nPresented in a beautiful gift box.\r\n\r\nMade with eco soy","category":"PHYSICAL_GOODS"},{"name":"Body Treats Gift Set","unit_amount":{"currency_code":"GBP","value":"39.50"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"","sku":"GS010","category":"PHYSICAL_GOODS"},{"name":"English Flowers Reed Diffuser 100ml","unit_amount":{"currency_code":"GBP","value":"28.50"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"","sku":"RD001","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"Birthday Gift for Paulina from Tamsin Birch"},"address":{"address_line_1":"Primrose Spinney","address_line_2":"Highwood","admin_area_2":"Ringwood","admin_area_1":"Hants","postal_code":"BH24 3LG","country_code":"GB"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J\/capture","rel":"capture","method":"POST"}],"id":"6UC69856D5064813J","intent":"CAPTURE","payer":{"name":{"given_name":"Tamsin","surname":"Birch"},"email_address":"tamsinbirch@me.com","payer_id":"XCF284DD2DMRA","address":{"country_code":"AU"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-14712291HU349930F-12E97345SL642940N","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-14712291HU349930F-12E97345SL642940N\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 29da5835dde85
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:31+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/6UC69856D5064813J
Response Debug ID: 90f7247f05cfb
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:08:31+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2021-10-27T10:08:32+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"cfe86820-370d-11ec-b7bb-7b9444e67a75","transmission_time":"2021-10-27T10:08:20Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-2f1e8d33","auth_algo":"SHA256withRSA","transmission_sig":"EAT94z184mHNNyZAD3uMjSTMn6AMQE6zhLB3Yn\/RCyGADDlrYVb6eN4lujfdl\/w\/ARrl8UxM0UZMNBUW2R3wV8CLxdgP4p7gsmnyfGVAJI1\/Vv9rwhrirv7dn61bYLoKgeVt7GWyHrU7cS4IYQ\/mny7VBo9FftaNMj3yKrEhKIlVhUZAIauS+5f6DHAWF3NI3p9MIHsG2LY4\/0ha2otZkaCnuwW+5JK42SrNlDvuQ43czC8z9L2imnb4mu0dW01B3ikThh5jxf9UY\/FZz6y4J7IODvLt1uKQYAcLZQQjeAIUKM1ExjhEVPbJxaJVyGJA8MkKCvF0Iizo6POoRnyHIA==","webhook_id":"8VV503502C9258821","webhook_event":{"id":"WH-14712291HU349930F-12E97345SL642940N","event_version":"1.0","create_time":"2021-10-27T10:08:15.629Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2021-10-27T10:06:50Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"GBP","value":"106.00","breakdown":{"item_total":{"currency_code":"GBP","value":"106.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"payee":{"email_address":"debbie@newforestaromatics.co.uk","merchant_id":"J4L23LEHY7KXQ","display_data":{"brand_name":"New Forest Aromatics"}},"description":"","custom_id":"adbefe-5612","invoice_id":"adbefe-5612","items":[{"name":"Extra Large 3 Wick Warm Hug Candle","unit_amount":{"currency_code":"GBP","value":"38.00"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"With\u00a0organic lemon myrtle, ginger, cardamom, grapefruit and juniper.\r\n\r\nPresented in a beautiful gift box.\r\n\r\nMade with eco soy","category":"PHYSICAL_GOODS"},{"name":"Body Treats Gift Set","unit_amount":{"currency_code":"GBP","value":"39.50"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"","sku":"GS010","category":"PHYSICAL_GOODS"},{"name":"English Flowers Reed Diffuser 100ml","unit_amount":{"currency_code":"GBP","value":"28.50"},"tax":{"currency_code":"GBP","value":"0.00"},"quantity":"1","description":"","sku":"RD001","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"Birthday Gift for Paulina from Tamsin Birch"},"address":{"address_line_1":"Primrose Spinney","address_line_2":"Highwood","admin_area_2":"Ringwood","admin_area_1":"Hants","postal_code":"BH24 3LG","country_code":"GB"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J\/capture","rel":"capture","method":"POST"}],"id":"6UC69856D5064813J","intent":"CAPTURE","payer":{"name":{"given_name":"Tamsin","surname":"Birch"},"email_address":"tamsinbirch@me.com","payer_id":"XCF284DD2DMRA","address":{"country_code":"AU"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-14712291HU349930F-12E97345SL642940N","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-14712291HU349930F-12E97345SL642940N\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 72895b821344e
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:09:05+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"dee561c0-370d-11ec-99fd-b388dc31e841","transmission_time":"2021-10-27T10:08:45Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-2f1e8d33","auth_algo":"SHA256withRSA","transmission_sig":"cZq0NXzgyglndISrfNjbGKKYJq2qB1Yi4QssL0K8NB0RoIMYDQ1wqTkWSTfGPao4K7hrIKsb2cEQsS5LLlSbw4jfVV3CgZwD7f\/ljjt+fGzIojYUePX6wYgFiWmDH9vlCDpnQPN1TazYnBnCYK0ba7yw3t1n0ble7ALY0u7gvKii1ALxd9emtNVKbXv81z9UpitDAI0odn2pDwtVhgjdH5RewksYaaLHTKbS6RLsoZoXrwor8WIGmcVtuRPPvLu6\/tvctMjUsAXgqbCZGghoPW3w7BR5+Y6aO8o8cLEMJVc\/yOUETlThFdXSvZu9xblV42GF2b0tJMOeAEGcD\/1wtw==","webhook_id":"8VV503502C9258821","webhook_event":{"id":"WH-1M02705017023920E-9XW10508BH0534059","event_version":"1.0","create_time":"2021-10-27T10:08:41.300Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for GBP 106.0 GBP","resource":{"id":"60K34114C78969459","amount":{"currency_code":"GBP","value":"106.00"},"final_capture":true,"seller_protection":{"status":"ELIGIBLE","dispute_categories":["ITEM_NOT_RECEIVED","UNAUTHORIZED_TRANSACTION"]},"seller_receivable_breakdown":{"gross_amount":{"currency_code":"GBP","value":"106.00"},"paypal_fee":{"currency_code":"GBP","value":"5.49"},"net_amount":{"currency_code":"GBP","value":"100.51"}},"invoice_id":"adbefe-5612","custom_id":"adbefe-5612","status":"COMPLETED","supplementary_data":{"related_ids":{"order_id":"6UC69856D5064813J"}},"create_time":"2021-10-27T10:08:18Z","update_time":"2021-10-27T10:08:18Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/60K34114C78969459","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/60K34114C78969459\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1M02705017023920E-9XW10508BH0534059","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1M02705017023920E-9XW10508BH0534059\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 638f936214463
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-10-27T10:09:05+00:00 INFO Webhook has been handled by PAYMENT.CAPTURE.COMPLETED
2021-10-27T10:09:06+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"dee561c0-370d-11ec-99fd-b388dc31e841","transmission_time":"2021-10-27T10:08:45Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-2f1e8d33","auth_algo":"SHA256withRSA","transmission_sig":"cZq0NXzgyglndISrfNjbGKKYJq2qB1Yi4QssL0K8NB0RoIMYDQ1wqTkWSTfGPao4K7hrIKsb2cEQsS5LLlSbw4jfVV3CgZwD7f\/ljjt+fGzIojYUePX6wYgFiWmDH9vlCDpnQPN1TazYnBnCYK0ba7yw3t1n0ble7ALY0u7gvKii1ALxd9emtNVKbXv81z9UpitDAI0odn2pDwtVhgjdH5RewksYaaLHTKbS6RLsoZoXrwor8WIGmcVtuRPPvLu6\/tvctMjUsAXgqbCZGghoPW3w7BR5+Y6aO8o8cLEMJVc\/yOUETlThFdXSvZu9xblV42GF2b0tJMOeAEGcD\/1wtw==","webhook_id":"8VV503502C9258821","webhook_event":{"id":"WH-1M02705017023920E-9XW10508BH0534059","event_version":"1.0","create_time":"2021-10-27T10:08:41.300Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for GBP 106.0 GBP","resource":{"id":"60K34114C78969459","amount":{"currency_code":"GBP","value":"106.00"},"final_capture":true,"seller_protection":{"status":"ELIGIBLE","dispute_categories":["ITEM_NOT_RECEIVED","UNAUTHORIZED_TRANSACTION"]},"seller_receivable_breakdown":{"gross_amount":{"currency_code":"GBP","value":"106.00"},"paypal_fee":{"currency_code":"GBP","value":"5.49"},"net_amount":{"currency_code":"GBP","value":"100.51"}},"invoice_id":"adbefe-5612","custom_id":"adbefe-5612","status":"COMPLETED","supplementary_data":{"related_ids":{"order_id":"6UC69856D5064813J"}},"create_time":"2021-10-27T10:08:18Z","update_time":"2021-10-27T10:08:18Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/60K34114C78969459","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/60K34114C78969459\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6UC69856D5064813J","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1M02705017023920E-9XW10508BH0534059","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1M02705017023920E-9XW10508BH0534059\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: d9db1846c21a7
Response: Array
(
    [code] => 200
    [message] => OK
)

Thread Starter

yandoos

(@yandoos)

2 years, 5 months ago

Bump. :s

Plugin Support

Syde Joost

(@joostvandevijver)

2 years, 5 months ago

Hello @yandoos

sorry for the slow response. I have reviewed the logs and there is no entry there that indicates any issue with the plugin. These logs will not help me identify the problem.
– Have any orders had the same issue since you activated logging (during the time these logs were generated)?
– Can you tell us what the notes in the failed orders are showing?

Thank you.

Kind regards,
Joost

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Orders failing’ is closed to new replies.