Title: Orders fail with same error message
Last modified: October 13, 2026

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# Orders fail with same error message

 *  [doffine](https://wordpress.org/support/users/doffine/)
 * (@doffine)
 * [3 days, 21 hours ago](https://wordpress.org/support/topic/orders-fail-with-same-error-message/)
 * Dear Support Team,
 * We are experiencing an intermittent issue with WooCommerce PayPal Payments in
   our WooCommerce shop.
 * Some orders fail or are subsequently cancelled. The same error message appears
   consistently:
 * “Payer action required, possibly overcharge. Payer needs to perform the following
   action before proceeding with payment.”
 * The issue occurs very sporadically and affects only a few orders, while most 
   orders are processed successfully.
 * Unfortunately, we have not been able to reproduce the issue. Payments appear 
   to work as expected in our own tests, making it difficult to identify the root
   cause.
 * This has been an ongoing issue for a couple weeks now.
 * Please let us know if you require any additional information, such as plugin 
   logs, WooCommerce order details, or transaction IDs, to help diagnose the problem.
 * Thank you for your assistance.
 * Best regards,
   doffine

Viewing 1 replies (of 1 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [3 days, 21 hours ago](https://wordpress.org/support/topic/orders-fail-with-same-error-message/#post-19043756)
 * Hello [@doffine](https://wordpress.org/support/users/doffine/)
 * Thank you for reaching out.
 * We are aware of an issue that may cause this error, and we expect it to be addressed
   in the upcoming **WooCommerce PayPal Payments 4.2.0** release. However, we’d 
   like to review your plugin logs to confirm whether you’re experiencing the same
   issue.
 * Could you please contact us directly by opening a ticket with our service desk
   here? [Request Support](https://paypal.inpsyde.com/docs/request-support/)
 * Please include the relevant PayPal Payments logs and the URL of this thread in
   your ticket so we can continue the investigation.
 * Kind Regards,
   Krystian

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [3 days, 21 hours ago](https://wordpress.org/support/topic/orders-fail-with-same-error-message/#post-19043756)
 * Status: not resolved