Orders Completing without Receiving Payment

  • Resolved Josh Virkler

    (@josh-virkler)


    8 years, 5 months ago

    Hi,

    We use Jigoshop to sell online LearnDash courses, and have had two orders over the last few weeks where the customer received access to the course, but no payment was received.

    Both times were through PayPal, and there is no record in PayPal of the transaction at all.

    What can we do to stop this from continuing to happen?

    Thanks.

    Josh Virkler

    https://wordpress.org/plugins/jigoshop/

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  • AC

    (@pixelmommy)

    8 years, 5 months ago

    Yes, I just had the same exact them happen on my site. It gave the download and processed the order as “free”. Never went to PayPal and doesn’t show any record of PayPal being pinged in the order. The customer was honest enough to contact me to tell me she never was prompted to enter her CC info but received the download anyway.

    Angela

Viewing 1 replies (of 1 total)
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