Title: Orders are empty
Last modified: September 12, 2020

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# Orders are empty

 *  Resolved [marsthedog](https://wordpress.org/support/users/marsthedog/)
 * (@marsthedog)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/orders-are-empty/)
 * Hoping for insight related to the latest WP update. My orders are processing 
   but only the customer info and total payment is captured in the order email and
   WC admin. The payment is processed normally.
 * I’ve upgraded WP to 5.5.1, but am still running WC 3.4.6 because the latest version
   does not work with Canada Post Shipping and Moneris plugins that I rely on.
 * Any thoughts out there?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [5 years, 7 months ago](https://wordpress.org/support/topic/orders-are-empty/#post-13411132)
 * Hi [@marsthedog](https://wordpress.org/support/users/marsthedog/) –
 * Thanks for reaching out!
 * I understand that your orders are processing, but not all of the information 
   is present in the order view and emails. You had mentioned that you haven’t updated
   WooCommerce due other plugin compatibility, but I suspect having an outdated 
   version of WooCommerce might be causing this. The version you are currently using
   is almost 2 years old, so I would highly recommend updating as far as you can
   to see if this rectifies the issue at all.
 * Alternatively, this could also be caused by a theme or plugin conflict, so you
   may want to test by taking the following steps: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/](https://docs.woocommerce.com/document/woocommerce-self-service-guide/)
 * I hope this helps!
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [5 years, 7 months ago](https://wordpress.org/support/topic/orders-are-empty/#post-13441583)
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please feel free to 
   start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Orders are empty’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/orders-are-empty/#post-13441583)
 * Status: resolved