• Resolved martje65

    (@martje65)


    Sinds de update van gisteren (Versie: 7.2.0) zien wij in de backend van mollie bij een binnengekomen betaling “Bestelling {bestelnummer}” voorheen stond daar “Order 2172”)
    Het is dus verandert van Order naar Bestelling en we missen het bestelnummer.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Sorry for getting to you just now.
    Are you using the Payments API?
    It looks like this string may have been translated on your sites.

    This string shouldn’t be translated though and we’re looking into how this could happen.
    If you could share with us a copy of your system report either here in the forums or privately from here, it would help us a lot in figuring this out:
    https://mollie.inpsyde.com/docs/request-support/
    Thanks!

    Kind regards,
    Niklas

    Thread Starter martje65

    (@martje65)

    Sorry for the late reaction @niklasinpsyde

    And its not always happen, 3 of the 4 times its working oke.

    https://snipboard.io/4qNfzc.jpg

    
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    • This reply was modified 1 year, 9 months ago by martje65.

    Hi,
    Any update on this? Because we have the same error. Could it be an issue because the backend (CMS) is in dutch?
    We don’t have any multi language plugins installed for translation.

    Thread Starter martje65

    (@martje65)

    @micheldl still no update from @niklasinpsyde but when we got an error is the Mollie logfie (Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines) then there is also no order number in the Mollie backend.

    For the error see https://wordpress.org/support/topic/the-amount-of-the-order-does-not-match-the-total-amount-from-the-order-lines-3/

    Thanks @martje65. Question: i see your WordPress installation is in Dutch (mine also). Did you try changing this to English? Because of the translation, I have a suspicion that it is correlated.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Apologies for getting back just now.

    There appears to be some inconsistency with the translation of the order number as it is intended to be “Bestelling 2172” for Dutch sites. It’s not entirely clear yet where the {bestelnummer} string would originate from.
    But we are looking into this behavior and will try to address it with the next update later this month.
    For the time being, we suggest a downgrade to version 7.1.0 if this is causing problems for your order management.

    Kind regards,
    Niklas

    Thread Starter martje65

    (@martje65)

    Dear @niklasinpsyde every time when we got an error in the Mollie logfie (Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines) then we have the no order number error in the Mollie backend.
    When we have no error then in the mollie backend it say Order and not Bestelling, we only got Bestelling (bestelnummer) when we have a error in our logfile.

    https://snipboard.io/yOXF7u.jpg

    • This reply was modified 1 year, 9 months ago by martje65.
    Thread Starter martje65

    (@martje65)

    I have a workaround for this problem.
    Go to “wp-admin/admin.php?page=wc-settings&tab=mollie_settings&section=advanced” and at “Description Payments API ” you need to put in “{bestelnummer}{orderNumber}”.
    In the backend from Mollie it will show your in both times your order number, it will say Order and in some rare times it will say Bestelling.

    • This reply was modified 1 year, 9 months ago by martje65.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @martje65,

    We also have a new package that should resolve the problem, which you could download from here to give it a try: https://mollie.inpsyde.com/mollie-beta-test

    Next week there should be a new update with the fix as well.

    Kind regards,
    Niklas

    Thread Starter martje65

    (@martje65)

    Problem is solved

    @martje65 with the new update of the plug-in or with the fix he send?

    The plug-in version i run now is 7.3.0 and the beta-test version is 7.2.0

    Thread Starter martje65

    (@martje65)

    With version 7.3.0 the problem is solved

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘{orderNumber}’ is closed to new replies.