Title: ordering problems
Last modified: September 18, 2019

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# ordering problems

 *  Resolved [plantcircle](https://wordpress.org/support/users/plantcircle/)
 * (@plantcircle)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/ordering-problems-2/)
 * hi
    it happens to often that a customer is trying to place an order and while
   they go to paypal to complete payment they end up paying for different products-
   they only see that when they are prompted back to the confirmation page on the
   website and see completely different products on their order record. its a bizarre
   error that has costed us a lot of work when we had sale- we had to manually cancel
   and refund multiple orders. also, shipping costs are often lost during paypal
   checkout. somehow theyre not transferred onto the payment site. this errors are
   seriously messing up with our business and customers trust. makes us look like
   rookies.
 * please advice
    thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/ordering-problems-2/#post-11989573)
 * Hi there [@plantcircle](https://wordpress.org/support/users/plantcircle/),
 * > it happens to often that a customer is trying to place an order and while they
   go to paypal to complete payment they end up paying for different products- they
   only see that when they are prompted back to the confirmation page on the website
   and see completely different products on their order record.
 * I’m sorry to hear that! I see that you opened [another thread with a PayPal issue](https://wordpress.org/support/topic/customer-data-exposed/)
   and both of them sounds like a weird caching problem to me.
 * Do you use server-side caching on your site or a caching plugin? Can you _replicate_
   the issue when trying to place a test order on your site?
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/ordering-problems-2/#post-12013062)
 * Hi there [@plantcircle](https://wordpress.org/support/users/plantcircle/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘ordering problems’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/ordering-problems-2/#post-12013062)
 * Status: resolved