order_id: already exists on another payment

  • Resolved dedagroup

    (@dedagroup)


    6 years ago

    Hi,

    My costumers can’t place an order on my site anymore.
    Suddenly it just write “order_id: already exists on another payment” once they want to go to the quickpay page to put in their card details.

    How can i fix this issue? I can tell that some people have had it before me, but i cannot find any solution.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author PerfectSolution

    (@perfectsolution)

    6 years ago

    Hi,

    This error is returned by the QuickPay API when duplicated order IDs are used. There may be several reasons why this error occur, but it is usually caused by either:

    1. A staging/test environment creating the same order numbers as your production website
    2. Test transactions made before site launch

    You may take a look in your QuickPay manager to look up the transactions with the order IDs mentioned in the error message. By taking a look at the transaction date and data, you should be able to identify when and how the specific transactions were created.

    It is not possible to delete existing transactions in QuickPay, so the easiest and fastest way to fix this is by prefixing the your webshop’s order numbers. QuickPay has made a guide for that on this page.

Viewing 1 replies (of 1 total)
  • The topic ‘order_id: already exists on another payment’ is closed to new replies.