Title: Order with 0 amount Last modified: June 27, 2022 --- # Order with 0 amount * Resolved [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/) * i got an order in my woocommerce where customer placed the order in 0 amount, when i spoke to the customer he said after clicking on place order button in checkout he was redirected to thankyou page instead of payment gateway, and there were other orders too with Cash on delivery option also we got orders of 0 amount, please look into this issue and resolve the issue as soon as possible. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-with-0-amount%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/order-with-0-amount/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-with-0-amount/page/2/?output_format=md) * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773460) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/) , * Thanks for reaching out! * I understand that you are receiving orders with an amount of ‘0’. * Just for clarity, are these orders displaying as `Completed` or `Pending payment` in the **WooCommerce** > **Orders**? * The reason I ask is because I have gone through your checkout process and am unable to replicate the issue as I am taken to an additional checkout page, with a Razorpay lightbox allowing me to proceed with the payment, as seen in the screenshot below: * [https://snipboard.io/hnlBHP.jpg](https://snipboard.io/hnlBHP.jpg) * Once I select “**Pay Now**” the Razorpay lightbox opens, allowing me to select the preferred payment option, which then redirects me to the selected payment gateway site. * For more clarity, where in this process is the custom being redirected to a “ Thank you” page, without an option to complete a payment? Could you walk me through the process to the exact point where the issue comes in, so that I can try and replicate this? * Additionally, please could you share a copy of your sites System Status, which you can find via **WooCommerce** > **Status**. Select ‘Get system report’ and then ‘Copy for support’. * Once you do this, you can paste your response here. * Thanks! * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773629) * Hello, * In order to get a better idea, can you also provide the following? * — Error Log: Share a copy of any fatal error log found under **WooCommerce > System Status > Logs** (if any). * Thank you. * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773764) * Hi [@roxannestoltz](https://wordpress.org/support/users/roxannestoltz/), * The orders always comes in processing status when order amount is 0, the issue i am getting is in checkout page, when customer fills the checkout form and then clicks on place order button the thankyou page comes without any payment gateway, and there is one order today which is in processing status with 0 billing amount, this issue is not for all the customers but we get these billing amount 0 orders atleast 10 orders daily. * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773767) * Hi [@roxannestoltz](https://wordpress.org/support/users/roxannestoltz/), * this is our system report * ``` ### WordPress Environment ### WordPress address (URL): https://possible.in Site address (URL): https://possible.in WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.19.10 PHP Version: 7.4.25 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max 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by Kinsta Team – 2.4.5 ### Settings ### API Enabled: ✔ Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #7366 - /store/ Cart: #31789 - /cart/ Checkout: #31790 - /checkout/ My account: #31791 - /my-account/ Terms and conditions: #66342 - /terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.5.9 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.15.3 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/admin-new-order.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome-child/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome-child/woocommerce/single-product/rating.php flatsome-child/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Action Scheduler ### Complete: 241,294 Oldest: 2022-05-28 12:00:48 +0530 Newest: 2022-06-27 16:10:26 +0530 Failed: 11,764 Oldest: 2020-11-20 18:16:41 +0530 Newest: 2022-06-27 14:53:14 +0530 Pending: 1 Oldest: 2022-06-27 16:11:19 +0530 Newest: 2022-06-27 16:11:19 +0530 ### Status report information ### Generated at: 2022-06-27 16:10:46 +05:30 ``` * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773814) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/) , * Thanks for the clarity, as well as the status report. * ``` WC Version: 6.5.1 WC Database Version: 6.5.1 ``` * Firstly, I am able to see that you have an outdated version of WooCommerce, please could you update the WooCommerce plugin in order to obtain optimal functionality. Below is a guide on how to do this: [https://woocommerce.com/document/how-to-update-woocommerce/](https://woocommerce.com/document/how-to-update-woocommerce/) * Additionally, please update your WooCommerce Database to match the core version. This can be done via **WooCommerce** > **Status** > **Tools** > **Update database**. Below is more detail documentation on this: [https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice](https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice) * Please ensure that you have a good [backup](https://woocommerce.com/document/backup-wordpress-content/) of your [full site and database](https://wordpress.org/support/article/wordpress-backups/) in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state. * Most hosting providers have this included in the subscription however, you may also consider using a service such as [Jetpack](https://jetpack.com/support/backup/), or a plugin like [UpdraftPlus](https://wordpress.org/plugins/updraftplus/). * `Failed: 11,764` * I am also able to see that there are a large amount of failed actions. I would recommend installing the **WP Control** plugin to see if there are any errors: * [https://wordpress.org/plugins/wp-crontrol/](https://wordpress.org/plugins/wp-crontrol/) * Additionally, please could you share any fatal errors you may see when navigating to **WooCommerce** > **Status** > **Logs**? * Please share any error logs found in your response. * Thanks! * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15773978) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/) * > when customer fills the checkout form and then clicks on place order button > the thankyou page comes without any payment gateway * I tried a couple of times but I wasn’t able to replicate the issue at my end. It did ask for payment both times. * If it is happening randomly then do you notice any pattern, anything common among such occurrences? * At times, this issue is connected to the payment gateway that you’re using. Can you please confirm if the issue happens when you try checking out using the Cash on Delivery or BACS methods? * Can you please also let us know what are so may failed actions (11,764) about? You can share a screenshot. We recommend [https://snipboard.io](https://snipboard.io) for easily sharing [screenshots](https://wordpress.com/support/make-a-screenshot/)– please follow the instructions on that page, then paste the URL in this thread. * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15774185) * Hi [@margaretwporg](https://wordpress.org/support/users/margaretwporg/), * this issue is not all the time, this issue comes of around 10 to 15 times daily, and before it was only for online payments but now this issue is also with cash on delivery * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15774843) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/) * Thanks for letting us know. * Please share the several pieces of information requested above. * Is the WooCommerce version and the database updated yet, as suggested by Roxanne? * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15780974) * Hi [@margaretwporg](https://wordpress.org/support/users/margaretwporg/), * the issue is not yet resolved, today we got another order of 0 amount * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15781063) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/) * > today we got another order of 0 amount * Could you please navigate to **WooCommerce > Status > Logs** and use the drop- down at the top to find any fatal error logs that match today’s date? Hopefully, there will be some error messages here to help point us to what’s at the root of the problem. Please let us know what you find. * Also, please share the several pieces of information requested above. * Is the WooCommerce version and the database updated yet, as suggested by Roxanne? * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15800580) * We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue. * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15801985) * No this issue is not resolved yet, we have got one more order today with 0 amount, and there is no report of any error when this order comes, and i have checked with payment gateways but there side everything is working correct. * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15802818) * Hi [@zubairs559](https://wordpress.org/support/users/zubairs559/)! * Thank you for the update. * I checked your site, made a purchase test, and could go to the payment gateway page instead of the thank you page. * Image link: [https://i.ibb.co/wyqvh0R/nafjnafsj.png](https://i.ibb.co/wyqvh0R/nafjnafsj.png) * Some questions come to my mind: Have you identified the steps or process that give the error you have? * Have you been able to replicate the issue? If so, could you please share the steps to do so? * Thanks! * Thread Starter [zubair shaikh](https://wordpress.org/support/users/zubairs559/) * (@zubairs559) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15804324) * Hi [@judagutor](https://wordpress.org/support/users/judagutor/), * this issue does not come for every order, this issue is for some of the orders, i will share you the process when this issue comes, * first, when the user enters details in checkout page and selects one of the payment options like online payment or COD and clicks on place order button as in below screenshot [https://ibb.co/k5gQqTt](https://ibb.co/k5gQqTt) * second, after clicking on place order button user should go to payment gateway page if online payment is selected as in below screenshot [https://ibb.co/1r5sGpy](https://ibb.co/1r5sGpy) * third, instead of going to payment gateway page when online payment and processing in COD is selected, it is going directly to the thankyou page as shown in the below screenshot and here in place of total the amount will be 0 instead of actual amount [https://ibb.co/fHNwP5P](https://ibb.co/fHNwP5P) * fourth, this is the reason we are getting the order of amount 0 and the status goes to processing instead of pendoing or failed * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [3 years, 10 months ago](https://wordpress.org/support/topic/order-with-0-amount/#post-15806026) * Hey [@zubairs559](https://wordpress.org/support/users/zubairs559/), * I noticed the site was running AutomateWoo 5.5.2. There is a bug in older versions of AutomateWoo that can cause $0 orders to be created on some orders. Since $ 0 orders don’t need payment, the status is set to processing. * Updating the current version should fix this problem for you. If you still have trouble, please open up a ticket at WooCommerce.com since this involves a premium plugin. * [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * Thanks! Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/order-with-0-amount/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-with-0-amount/page/2/?output_format=md) The topic ‘Order with 0 amount’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 19 replies * 7 participants * Last reply from: [Raif Deari](https://wordpress.org/support/users/rdeari/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/order-with-0-amount/page/2/#post-15944383) * Status: resolved