Order View on Mobile Web Confusing

mofeliz
(@mofeliz)

3 years ago

We’re having an issue with how the Orders are displaying on Mobile view.
It is very confusing on our process when looking at the mobile view which says one thing
but on the web view it shows the complete order details. We can’t rely on the mobile view.

Ideally the Mobile view should display like this instead.

1000MG COOKIES
HYBRID, PEANUT BUTTER – 1 x, CHOCLATE CHIP – 1 x $12.00

NOT

1000MG COOKIES
HYBRID, PEANUT BUTTER – 2 x $12.00

Is there a way to fix this?

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support AW a11n
(@slash1andy)

Automattic Happiness Engineer

3 years ago

Hey there!

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Thread Starter mofeliz
(@mofeliz)

3 years ago

Here’s an other Example: https://www.dropbox.com/s/z3lkyj5bf8wsmxz/IMAGE%202021-04-07%2011%3A30%3A10.jpg?dl=0

Can’t see what type the 2nd cookie really is.

Thread Starter mofeliz
(@mofeliz)

3 years ago

That screen doesn’t let me know whether it’s two of the same or two diff cookies

Thread Starter mofeliz
(@mofeliz)

3 years ago

This is a screenshot of the first example: https://www.dropbox.com/s/ea157tewiny25x8/IMAGE%202021-04-07%2011%3A38%3A28.jpg?dl=0

I noticed with the variables items it groups it as one.

Thread Starter mofeliz
(@mofeliz)

3 years ago

Do you see what I mean?

ORDER
1000MG COOKIES
HYBRID, PEANUT BUTTER – 3 x $12.00

This does not tell me if the order is 2 Peanut butter and 1 Hybrid. or is it 2 Hybrid and 1 Peanut Butter.

Thread Starter mofeliz
(@mofeliz)

3 years ago

Marked screenshot:
https://www.dropbox.com/s/cku96abifqxmozi/Screen%20Shot%202021-03-23%20at%201.26.37%20PM.png?dl=0
Thread Starter mofeliz
(@mofeliz)

3 years ago
The mobile version of the orders does not accurately show the orders when variants are used – It only shows it via web version.

If there are two cookies in an order that are completely different it combines it into 1 item x2 – Instead of showing two different variations of an item.
- This reply was modified 3 years ago by mofeliz.
Thread Starter mofeliz
(@mofeliz)

3 years ago

Any update?

Viewing 8 replies - 1 through 8 (of 8 total)

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