Support » Plugin: WooCommerce » Order Total it’s ZERO! Woocommerce doesn’t process the paymants!

  • Hi there,
    I’ve a very big problem with Woocommerce! The plugin dosen’t calculate the price and when an user try to pay with a credit card the sistem put the order in “pending” or via bank transfer the order was processed but the total is zero!

    Please refear to this:

    I need a very urgent support, please! I’m unable to receive payments from my customer, now!!!

    Here the systyem status:

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.0.9
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    ### Server Environment ###
    Server Info: Apache/2.4.10 (Debian)
    PHP Version: 5.6.30-0+deb8u1
    PHP Post Max Size: 20 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.55 - Consigliamo l'uso di MySQL con versione minima 5.6. Per i dettagli: Requisiti WordPress
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.0.9
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (32) ###
    Share Buttons by AddThis: by The AddThis Team – 5.3.5
    Akeeba Backup for WordPress: by Akeeba Ltd – 2.2.0
    X-Pay CartaSi e-commerce: by CartaSi S.p.a. – 1.1
    Contact Form 7: by Takayuki Miyoshi – 4.8
    Cookie Notice: by dFactory – 1.2.38
    Custom Menu Wizard: by Roger Barrett – 3.3.0
    Download Manager: by Shaon – 2.9.52
    Duplicate Post: by Enrico Battocchi – 3.2
    Easy Modal: by Daniel Iser – 2.1.0
    Goodlayers Portflio Post Type: by Goodlayers – 1.0.0
    Goodlayers Shortcode: by Goodlayers – 1.0
    Goodlayers Importer: by Goodlayers – 1.0.0
    Goodlayers LMS: by Goodlayers – 2.0.4
    Master Slider Pro: by averta – 2.25.4
    No Future Posts: by Tom Braider – 1.4
    Postman SMTP: by Jason Hendriks – 1.7.2
    Author Image: by Denis de Bernardy & Mike Koepke – 4.9.3
    SSL Insecure Content Fixer: by WebAware – 2.4.0
    The Events Calendar: by Modern Tribe
    Inc. – 4.5.6
    The Future is Now!: by Ryan Boren and Andrew Nacin
    maintained by Scot Hacker. – 2.0
    Widget Shortcode: by Hassan Derakhshandeh – 0.3.0
    Widgets in Menu for WordPress: by saurabhshukla
    yapapaya – 0.2.1
    Woocommerce Category: by Arun Kushwaha- – 1.2.0
    WooCommerce Checkout Manager: by Visser Labs – 4.1.2
    WooCommerce Grid / List toggle: by jameskoster – 1.1.0
    WooCommerce: by Automattic – 3.0.9
    Yoast SEO: by Team Yoast – 4.9
    WP Google Map Plugin: by flippercode – 3.2.0
    WPFront Notification Bar: by Syam Mohan – 1.7
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #3871 - /negozio/
    Carrello: #3872 - /carrello/
    Cassa: #3873 - /checkout/
    Il mio account: #3874 - /mio-account/
    ### Theme ###
    Name: Clever Course
    Version: 2.05
    Author URL:
    Child Theme: ❌ – Se stati modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un child theme. Vedi: Come creare un child theme
    WooCommerce Support: ✔
    ### Templates ###
    Archive Template: Il tuo tema ha il file woocommerce.php
    non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poichè woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.
    Overrides: clevercourse/woocommerce/emails/customer-on-hold-order.php
    • This topic was modified 4 years, 5 months ago by skop81.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter skop81


    Up! No reply form support! 🙁

    I don’t work for the Woo team. It would be unusual to see Woo Team support here for a specific problem. Generally they would only get involved here with issues that were widespread.

    Consider updating your theme to the latest, 2.0.7. See the changelog:
    I can’t say if one of the fixes in the latest version is relevant but updating is a good step to try.

    Consider updating your PHP version to 5.6 as recommended in the system report. Some users have fixed their bugs (not necessarily the same as yours) by doing this. If you don’t have a PHP version setting in control panel, ask your host’s techs if they can do this.

    You have thousands of JavaScript console errors and these will be preventing other things from working properly. If 1 & 2 above don’t fix your problem, the debug technique is to temporarily deactivate other plugins to be able to rule out a plugin conflict.

    If the problem still remains, ask for support from your theme vendor’s support service. forum members don’t have access to commercial themes.

    Ultimately you may need premium support from or you can hire someone:

    Thread Starter skop81


    Hi Lorro,
    thank you so much for your reply! I will try your suggestions and I let you know if I’ve solved this issue!

    Regards! 😉

Viewing 3 replies - 1 through 3 (of 3 total)
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