Title: "Order" tools don't work
Last modified: August 30, 2016

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# "Order" tools don't work

 *  Resolved [tcolling](https://wordpress.org/support/users/tcolling/)
 * (@tcolling)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/order-tools-dont-work/)
 * When I try to use the order tool in the plugin, when I press the “Save Order”(
   both for Categories and for Articles) it fails to work, and there is an error
   message displayed at the top of the screen that says, “An error occured, order
   has not been saved.”
 * [https://wordpress.org/plugins/wp-knowledgebase/](https://wordpress.org/plugins/wp-knowledgebase/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/order-tools-dont-work/#post-6440424)
 * Hmm ok please can you bring up the element inspector and check for errors?
 * In Chrome > Right click somewhere on the page > Inspect Element > then “Console”
   which is the furthest right tab. Are there errors that can give a clue as to 
   where the problem is coming from?
 * —
 * The reorder function uses AJAX and in my experience if it doesn’t work, then 
   this usually indicates a JavaScript conflict with something else on the site.
   Could be the theme, or some other plugin running. Let’s check the console first
   for clues, and if that doesn’t point us in the right direction we will have to
   try deactivating all the other plugins and switching to default theme for further
   testing.
 *  Thread Starter [tcolling](https://wordpress.org/support/users/tcolling/)
 * (@tcolling)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/order-tools-dont-work/#post-6440449)
 * I figured it out. It’s a conflict between your plugin and the Yoast SEO premium
   plugin. I was able to temporarily disable Yoast, change the order of the categories
   and articles the way I wanted in your plugin, and then re-activate Yoast and 
   everything was ok afterward (except that I had to also re-activate the license
   in the Yoast plugin, which is no big deal).
 * So, there is a crude but effective workaround. That’s probably good enough for
   me, for now.
 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/order-tools-dont-work/#post-6440474)
 * Ok cool thanks for reporting back tcolling. Very helpful to have identified the
   conflicting plugin. I will log this in my bug tracker and investigate as soon
   as I have a chance. It would also be worth submitting a note to Yoast mentioning
   this so they are aware of it.
 * Thanks again for your help.
    Maeve

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘"Order" tools don't work’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/order-tools-dont-work/#post-6440474)
 * Status: resolved